Visa Support Assistant

Job Description

Our client IOM UK is recruiting 2 people, Visa support Assistants (Korean Visa Application Centres Programme) to join their business in the UK.KEY ACCOUNTABILITYMain work

• Provide dignified, service excellence to visa applicants in strict compliance with the requirements and service standards of the Government of ROK. IOM is committed to a diverse and inclusive environment. Internal and external candidates are eligible toapply to this vacancy. For the purpose of the vacancy, internal candidates are considered as first-tier candidates.
• Verify the identity of visa applicants and delegates in strict compliance with the required procedures of the Government of ROK.
• Provide visa applicants with accurate and timely information to include distribution of relevant forms and checklists; provision of information in the local language to visa applicants and delegates in person, as well as via phone and email and offer andassist with value added services, as requested.
• Input accurate visa application data into the IOM case management system and the ROK visa portal. Generate receipts and invoices, carefully track passports and documentation via QR and/or barcode scans and quality check supporting documentation.
• Verify correct payment of all fees and accurate issuance of invoices. Conduct a daily reconciliation of collected fees and invoices while ensuring secure storage of petty cash, if any.
• Assist in the preparation and distribution of timely and accurate reports to management. Conduct regular quality checks of collected applications and fees and generate daily reports for received calls, call-backs and missed calls.
• Manage application and passport logistics in close coordination with the designed courier company, facilitating the secure transfer of visa applications and passports. Ensuring proper sorting and counting of applications and passports and accurate handoverand receipt from the designated courier company.
• Immediately inform management of any problems or issues related to daily operations, security issues, systems and software issues and beneficiary feedback and make recommendations for improvement.
• Perform any other related duties that may be assigned by the team leaders or programme management.

KEY REQUIREMENTS Education

• University degree in Business Administration, Client Services, Social Science or a related field from an accredited academic institution and two years of relevant professional experience
• High school degree with four years of relevant professional experience

Experience

• Experience in migrant-related programmes OR visa-related services
• Experience in customer service; and,
• Working and living experience in Korea as an advantage.

SALARY & BENEFITS

• VISA: Work Visa / Holders of a visa that allows them to work legally in the UK*
• Address: Heron House, 10 Dean Farrar Street, London SW1H 0DX
• Annual Salary: GBP 2,400 per month
• Recruitment: Special short-term, 3 months, with the possibility of extension depending on funding*
• Working hours: 8 hours/ 5 days
• Schedule: Monday to Friday
• Holiday: 30 days/Yearly
• Insurance: Provision of health insurance in accordance with local labour laws
• Recruitment period: 3rd of August 2022

KOTRA London provides recruitment services to companies based in the UK and South Korea. As part of its services, we place job advertisements on behalf of our clients, review applications, and provide application details to our clients.--------------------------------------------------------------------------------------------*Visa : Work Visa /Holders of a Visa that allows them to work legally in the UK*A copy of ID and Visa will be requested before the interview

Keyskills :
Korean Speaking