Naukrijobs UK
Register
London Jobs
Manchester Jobs
Liverpool Jobs
Nottingham Jobs
Birmingham Jobs
Cambridge Jobs
Glasgow Jobs
Bristol Jobs
Wales Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Venue Account Manager

Job LocationLondon
EducationNot Mentioned
Salary35,000 - 40,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

We are working with one of the UKs leading video, lighting, rigging and virtual solutions providers to find an enthusiastic individual to join our clients team based in London in the role of Venue Account Manager. This role is responsible for maintainingand developing our working relationship with the venue. Acting as the main point of contact, you will work with the venue to sell space and promote our services by meeting with clients and developing relationships, providing technical advice and managing theirtechnical requirements, liaising as to client specifications and operational deliverables, ensuring consistently high client satisfaction levels are achieved.Key Details:

  • Venue Account Manager
  • Permanent position
  • Based in Central London
  • Paying up to £40K
Roles & Responsibilities:Daily Management of The Venue
  • Forge and maintain positive working relationships with staff across the hotel, specifically their management, sales and banqueting teams
  • Promote a positive working relationship between the hotel and our HQ team.
  • Keep our HQ team fully informed of any developments.
  • Undertake training as required by the venue (eg training on their health and safety procedures)
  • Ensure our equipment is removed from event spaces at the end of hire and is not left out overnight (unless you have agreement and confirmation from the venue that the space will be locked an no unauthorised staff can gain access).
  • Oversee the rigging within the hotel to assist the hotels in maintaining their health and safety standards.
  • Provide technical advice as necessary.
  • Supervision of the on-site venue technicians.
  • Dress to suitably to mirror the Royal Lancasters management team (dark suit, shirt and tie, smart black shoes) at all times.
Sales/Account Management:
  • Arrange to attend all show rounds at the hotel to sell the event space, obtaining support as required.
  • Use your technical expertise to help clients visualise what is possible in the various event space.
  • Establishing and maintaining an excellent knowledge of all hire kit.
  • Ensuring close liaison and an excellent working relationship with all clients before, during and after the completion of events to strengthen the relationship and secure future business.
  • Respond to all client enquiries in a timely manner
  • To ensure appropriate approval of quotations is adhered to, according to agreed protocols
  • Provide copies of quotations to the relevant Banqueting Manager unless being billed directly from HQ.
  • Daily follow up and chasing of quotations
  • Overall management of expenditure against a job to ensure that the spend is in line with how the job has been priced
  • Achievement of specific targets as set and defined by the Directors
  • Achieving the highest possible profit margins whilst maintaining company standards with regard to service levels and Health & Safety standards.
  • Maintaining an accurate and up to date record of all client communications. Using Hubspot as per company guidelines, ensuring entries are up to date.
  • Liaising with the warehouse regarding prep schedules for each job.
  • Liaising with Operations to ensure the highest level of service is received and that the job is carried out in accordance with client instructions/expectations.
  • Ensure all extras are charged for and confirmed with the client in writing prior to the event. If extras are ordered on the day, ensure clear sign off and authorisation from the person paying the bill as well as obtaining authorisation from the BanquetingManager.
  • Entering all bookings on the database system and producing appropriate paperwork for client approval and signature
  • Identifying, intercepting and resolving client concerns
  • Providing on site technical support and assistance to both clients and venue technicians as and when needed.
  • Providing feedback to our senior management team on all issues and potential issues.
  • Ensuring that all office administration is carried out within the set procedures and in a timely fashion
  • Acting at all times as an advocate of and in the best interests of the company. This includes engaging with clients where appropriate, helping to grow the account and win new business in the marketplace.
  • When acting as the lead company representative on-site, ensuring appropriate oversight of all internal crew, external contractors and all equipment.
  • Commuting to our HQ to attend meetings or training as required.
Key Competencies:
  • Strong technical ability - A broad technical knowledge base across all areas of video, sound, lighting, networking and IT.
  • Client Focus - interprets clients needs to build working relationships and deliver service solutions that exceed expectations
  • Relationship/Stakeholder management - the ability to communicate at all levels clearly, concisely and accurately using the most appropriate methods
  • Organisational and time management skills - prioritises effectively, works systematically and delegates appropriately
  • Integrity - Acting in the best interest of the relevant stakeholders, including both our Clients interests and those of the company. Treating customers and suppliers honestly, fairly and objectively and avoiding any practices that are or could be seenas deceptive or unfair
  • Initiative and enterprise - identifies new opportunities and develops new ideas. Continually assesses methods of operation and makes valid suggestions for improvement
  • Influencing skills - the ability to command respect, engage and influence others
  • Commercial awareness / and Budgetary skills - demonstrates a clear understanding of company business and the ability to effectively balance cost, quality and ensure profitability
  • Leadership - displays a positive leadership style. Motivates and gains commitment from others.
  • Teamwork - works well within a team environment. Sees the team as part of the whole.
  • Adaptability/Flexibility - adapts to facilitate the needs of the business.
If this role is not for you but you are interested in similar opportunities, Prospero are the leading audio-visual recruitment agency in the UK with thousands of roles daily. Any further enquiries please call (Option 5).Applicants must have the full right to work in the UK and be able to commute to Central London. If you wish to find out more about this role, please apply with an up-to-date CV

APPLY NOW

© 2019 Naukrijobs All Rights Reserved