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Ux & Ui Mobile Designer London TUI

TUI
Job LocationLondon
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Innovation in mobile is changing the way we do business and transforming the way our customers interact with us. Our customers now expect their holiday experience to be enhanced and simplified through innovative mobile products and services. We have a well-established mobile team based in the heart of London, packed with talented and dedicated people who are building and developing mobile technology for our 20 million customers across the world. The core of our focus is on our mobile apps, which have seen millions of downloads and are used by tens of thousands of our customers every day.On this foundation, we are now seeking a talented individual to join our user experience and design team to help create new and inspired design work for our apps, delivering new features and capabilities to help achieve our vision for mobile. Our teams work closely with commercial, technical development teams, business analysts, and product owners to create and deliver industry-leading mobile application features for the world’s biggest leisure travel company. This is a fantastic opportunity for a digital product design professional to be part of the mobile transformation of TUI.How you will make an impact as a UX & UI Mobile DesignerThere are many ways for you to get involved: As a UX/UI designer, you’ll shape and define the functionality, user experience, and visuals for the TUI mobile app to increase customer satisfaction, commercial performance and speed to market.Contribute to the overall UX & Design Vision and Approach

  • Support the UX & UI lead to develop, refine and articulate the UX & UI vision and approach, along with a supporting library of design patterns and agreed visual treatments that maximize app effectiveness and fit with wider TUI design guidelines.
    • Deliver Outstanding UX & Visual Designs for Features in the TUI App
  • Work with product owners and developers to define the UX and UI for new features in the app: research competitors and challengers, run show & tell sessions, take and action feedback, develop prototypes, arrange lightweight user testing, and ultimately deliver high-quality detailed UI visuals for iOS and Android platforms for development.
    • Design for International Use
  • Work across our operating markets to understand and overcome market-specific design challenges and system constraints, driving design improvements which are scalable and flexible to accommodate a wide-range of languages and user scenarios.
    • Create clickable Prototypes for new Features
  • Build clickable prototypes for new features so that we can ensure they perform well with customers before implementation.
    • Drive Effective Usability Research
  • Help shape, devise, and run user research sessions such as coffee shop testing and remote user testing.
    • Work Effectively Cross-Functionally
  • Work with a variety of team members based in our London and Porto delivery hubs, and further across Europe within a wide range of business areas, building strong working relationships. Work closely with change owners on a day-to-day basis for feature development and ensure all stakeholders are updated appropriately on a regular basis. Contribute to development reporting and communications as needed.
    • Understand and help drive KPI Performance
  • Ensure that all developments and optimisations are aligned to drive performance and have clear UX metrics, tracking mechanisms, and targets.
    • Develop Expert Business and Market knowledge
  • Develop a good understanding of the wider travel industry, TUI’s business, and wider dynamics in each source market, our competitors, and new entrants considering business models, products, operations, and digital approaches. Develop a deep understanding of the agreed app areas, their performance and usage as well as any issues or opportunities in each market.
    • Develop and apply customer insight
  • Understand the end-to-end journey for TUI customers in different markets and with different products and channels. Understand TUI’s customer segments and customer behaviors. Understand TUI’s mobile customer experience, what’s good and what could be improved. Use this insight to inform and influence plans and development around KPIs and user experience.
    • Follow and share digital trends Keep up to date with

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