UX Research Lead

Job Description

Job Profile SummaryAt bp, we are striving to meet the growing global demand for safe, sustainable, and affordable energy. A career in digital designux research is an opportunity to grow and deliver innovation at pace while shaping the future of bp.Ourbphxd (Human Experience Design) team is passionate about designing for a digital and sustainable future and putting humans at the heart of design. As part of the team, you will be transforming bp to a more efficient business that makes the best possible useof all its resources in pursuit of our net zero ambition. You will also help to develop new businesses, products, and services, delivering progressive projects and growing your talent in all kinds of new and exciting ways within the digital heart of bp.Weare looking for a UX Research Lead to join us as part of bps Digital Customer & Markets business and supported by bps Human Experience Design discipline (bphxd) Job AdvertAs UX Research Lead you will play a leadership role as part of the Design team forone of our digital product work-streams. As part of this you will own and manage all research activities, and where necessary engage directly in a hands-on capacity, working with designers, stakeholders and partners to deliver quality outcomes.Your AccountabilitiesWorkwith the UX research director and Research leadership team to develop quality standards across practice, methods and ways-of-workingOwn and lead all research activities for the work-stream, ensuring that the appropriate processes, principles and resourcesare engaged to generate quality outcomes for customers and the businessEnsure that activities and team members are supported when it comes to conducting research activities to gather, test, synthesize, present, or apply insights to the teams workEnsure thatyour team and stakeholders are appropriately supportedChampion UX Research across the organisation, educating, influencing and guiding stakeholders and partnersMentor, manage and guide UX researchers to assure and improve research practice About youThe successfulcandidate should have experience working as a ux researcher with an in-house design team or at a design/research agency. You should have a portfolio that highlights your approach to research. Other skills required:Be a natural leader in your field, an experiencedpractitioner, and a skilled team lead, in tune with industry trends and developmentsHave excellent knowledge of planning and executing appropriate qualitative and quantitative research methods, operating within design thinking and Agile delivery ways-of-workingHave excellent communication, presentation and interpersonal skills; able to frame complex concepts simply, clearly and persuasively and adapt for different audiences and org levelsCreate evidence-led narratives that bring to life the experience of customersand colleagues, enabling partners to better understand, empathise and engage with their needs and mindsetsDevelop and cultivate strong relationships within a diverse partner community, manage their expectations and consider multiple perspectives which feedinto the definition of solutionsCoach and mentor teams and individuals to help accelerate the adoption of design and research within the organisationBe able to manage external supplier relationships and services, which may include recruitment, consulting,tooling and other servicesBe well versed with working closely with designers in product, service, content, design engineering and DesignOps specialisms, and with customers insight and product rolesConfident in speaking about UX Research as part of bp Designinitiatives and communityA degree in psychology, cognitive science, human factors, computer science, product/interaction design, human computer interaction or related disciplines, or equivalent professional experienceWhy join bpAt bp, we support our peopleto learn and grow in a diverse and ambitious environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly.There are many aspects of our employeeslives that are meaningful, so we offer benefits to enable your work to fit with your life. These benefits can include flexible working options (60% office, 40% remote), a generous compensation package, paid parental leave policy, and excellent retirement benefits,among others!EntityInnovation & EngineeringJob Family GroupIT&S GroupRelocation availableNoTravel requiredNoTime TypeFull timeCountryUnited KingdomAbout BPINNOVATION & ENGINEERINGJoin us in creating, growing, and delivering innovation at pace, enabling usto thrive while transitioning to a net zero world. All without compromising our operational risk management. Working with us, you can do this by:deploying our integrated capability and standards in service of our net zero and safety ambitions drivingour digital transformation and pioneering new business models collaborating to deliver competitive customer-focused energy solutions originating, scaling and commercialising innovative ideas, and creating ground-breaking new businesses from them protectingus by assuring management of our greatest physical and digital risks Because together we are: Originators, builders, guardians and disruptors Engineers, technologists, scientists and entrepreneurs Empathetic, curious, creative and inclusiveLegal disclaimerWeare an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, neurodiversity/neurocognitive functioning,veteran status or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privilegesof employment. Please contact us to request accommodations.