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Trade Parts Telesales Advisor

Sytner Group
Job LocationLondon
EducationNot Mentioned
SalarySalary not specified
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time Work from home

Job Description

Sytner Group is looking for motivated and committed Telesales Parts Advisors to join our outstanding Trade Parts Telesales team. Our central Trade Telesales operation is based out of Mercedes-Benz Colindale, however remote working can be available for theright candidates.As a Sytner Trade Parts Telesales Advisor, you will demonstrate a One Team approach, and communicate effectively with existing and new potential customers. In this position, you will be the initial touchpoint for inbound and/or outbound sales enquiriesover the phone, by email and via WebParts and you will support the delivery of a best-in-class service to our customers by understanding their parts requirements and needs.Sytner Trade Parts Telesales Advisors work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service.Key responsibilities in this role include:

  • Using the relevant questioning techniques, understand the customers needs and communicating with all customers professionally.
  • Deliver the required output in line with business KPIs, contributing positively to the overall company performance
  • Maintain a good working knowledge of current product and sales campaigns across the Mercedes-Benz product range and communicate this effectively to our customers as appropriate
  • Positively contribute to minimising missed calls through efficient call handling whilst still providing exceptional customer service at all times.
  • Positively contribute to creating a dynamic and fun working environment.
  • Fully comply with all GDPR and other regulatory obligations as required by the business
  • Undertake any other duties reasonably requested
About YouAlongside experience in a similar role, ideally you will have the following skills and experience:Comfortable speaking to customers via the phone and able to adjust tone to individual customers whilst always maintaining a professional but friendly approach
  • Articulate and excellent communicator
  • A passion for delivering exceptional customer service
  • Inbound and/or outbound telesales experience within the automotive parts industry.
  • Proficient in the use of Autoline (Kerridge/CDK)
  • Ideally you will demonstrate a professional curiosity necessary to maintain an up to date understanding of our products and services and be able to share that with our customers
  • Demonstrable honesty and integrity
  • Able to multi-task and use own initiative
  • Able to maintain a calm demeanour during busy periods
Why SytnerSytner Group are delighted to provide an industry-leading benefits package.We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.
  • Enhanced Holiday Entitlement33 days inc. bank holidays
  • Industry-leading Maternity, Paternity and Adoption Pay
  • Career Development
  • Recognition of Long Service every 5 years
  • Discounted Car Schemes
  • High Street Discounts
  • Discounted Gym memberships
  • Cycle to work scheme
  • One day a year paid voluntary / community work
  • Business social events
At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individuals unique contribution, supporting our colleagues to thrive and achieve their full potential.We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process.For more information around reasonable adjustments and the recruitment process please click here.Unsure Read onWe represent over 23 of the worlds most prestige vehicle brands, across our 140 UK dealerships.We pride ourselves on Developing Talent and Building Careers and our colleagues recently scored Sytner Group an outstanding 84% on our colleague engagement survey.

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