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Third Party Relationship Manager

eFinancialCareers
Job LocationLondon
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Overseeing the quality of Service provided by our Outsourced Operational providers, (mainly State Street). Coordinate the communication between our Outsourced Service providers, (mainly State Street), and our internal business units.

  • Act as a point of expertise/escalation for internal departments in respect of our Outsourced Service Providers in particular for Middle Office and Fund Accounting services provided for the UK Funds and mandates and, where required, Irish Funds
  • Monitor and manage all elements of "Change" between AXA IM and our Outsourced Service Provider.
  • Contribute to, and partake in, helping to implement any new Products/Projects related to our Outsourced Service Provider
  • Monitor the KPIs and quality of service delivered by our Outsourced Service Provider, and work with the Service Providers to ensure our KPIs and quality standards are maintained
  • Monitor, control and payment of invoices and relevant Out Of Pocket expenses related to our Outsourced Service Providers
  • Undertake a number of tasks in order to support the Outsourced Service Providers and internal functions including, where required, review of dealing charges and on-going charges
  • Undertake appropriate Due Diligence and Oversight on our Outsourced Service Providers, and make sure this is well documented and any issues that are identified are appropriately followed up to a conclusion
  • Undertake the teams duties in respect of Rebates and CASS as identified by your Manager
  • As appropriate, review the SLA with the outsourced 3rd parties and make sure that they are up to date, and relevant to meet our business and regulatory needs
  • Help review the tasks completed within the team, with a view to reviewing whether we can complete tasks more efficiently/effectively within the UK team, or across our global teams
Education/Qualifications
  • University degree level education
  • At least 8 GCSEs or equivalent
  • 3 "A" levels or equivalent
Experience
  • Experience with dealing in an outsourced operational services model is desirable
  • Knowledge of Operational activities in financial services is desirable
Knowledge and skills
  • Ability to use standard IT tools
  • Knowledge of dealing with Middle Office activities, including trade settlement, reconciliation, and corporate actions is desirable
Competencies
  • Ability to collaborate/communicate at all levels
  • Client, results and solutions oriented
  • Ability to monitor and asses KPIs and other performance indicators in respect of our Outsourced Service Provider
  • Team spirit
  • Desire to learn, and willingness to question the current processes, and suggest new and innovative ways of completing the teams tasks/procedures

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