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Tenancy Management Adviser

chase recruitment group ltd
Job LocationLondon
EducationNot Mentioned
Salary19.00 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract , full-time

Job Description

Key responsibilities The Tenancy Officer - Targeted Tenant Services will be a skilled practitioner in the provision of holistic and person-centred tenancy management services across the borough. The Targeted Tenant Service will offer:

  • a borough-wide duty and emergency tenancy management and casework function, delivering more complex on-the-day tenancy services where necessary
  • a Locality-based casework and appointment system to manage non-emergency service requests from tenants, enabling them to maintain their tenancies and thrive. This will include management of lower-level antisocial behaviour, oversight of legal work and otherservice requests related to the Conditions of Tenancy
  • a range of proactive interventions to identify and address resident needs at an earlier stage - including targeted visits to those at risk of poor outcomes
  • oversight and management of tenant-related work associated with voids and new lettings
  • appropriate escalation / de-escalation of cases and seamless handovers within the wider Tenancy Services structure
1Experience of providing advice or assistance to the public in a customer-facing role, ideally within a housing or support settingApplication/Interview/TestSkillsEssential criteriaCriteria descriptionAssessed by2Excellent customer service skills, with a strong commitment to empowering people to solve their problems, thrive and live wellApplication/Interview/Test3An understanding of the issues facing people who have experienced disadvantages including poor health, unemployment and trauma, and an understanding of how these disadvantagescombine to create social exclusionApplication/Interview/Test4An understanding of housing and other relevant policy and legislation, including housing supply and demand issues and welfare reformApplication/Interview/Test5An understanding of the network of statutory and non-statutory social and community services and how these may be utilised to support and empower vulnerable peopleApplication/Interview/Test6Comfortable with the use of computers and IT in particular Microsoft Office 365 packages, databases and spreadsheetsApplication/Interview/Test7Great written and verbal communication skills, with the ability to build strong relationships, networks and achieve results through collaborationApplication/Interview/Test

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