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Technology Support Specialist

Ryder Reid Legal Ltd
Job LocationLondon
EducationNot Mentioned
Salary35,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Entry levelTechnology Support SpecialistMy client a leading international law firm with global offices are recruiting for an entry level Technology support specialist to join them. The London team is responsible for the technology used by all users within the London Office, this includes firmissued mobile devices, telephone and videoconference systems, PCs, laptops, network, and server equipment. The department is very busy and there will be times when moving and installing heavy IT equipment is required.A good understanding of IT systems, applicationsProvide 1st and 2nd line IT support to the London office in a timely and efficient manner.Responsibilities

  • Log and manage support calls using the firms HEAT Help Desk software
  • Manage loaner iPad and Laptop inventory. Distribute reimage and replace when needed
  • Support users with document queries, connectivity issues and hardware troubleshooting
  • Provide remote support for iPhones, administering MobileIron server, managing hardware inventory such as portable encrypted media and laptops
  • Setting up and administering video conferencing and Zoom meetings as well as setting up equipment for presentations, seminars, and review rooms
  • Managing user accounts, new starters, and departures
  • Be proactive in the resolution of difficult issues and escalating where necessary
  • Ensure that the IS Managers requests for service are dealt with in a timely manner and to their satisfaction
  • Inform or escalate to the IS Management in a timely manner any problems or issues which affect the office and its performance
  • In addition, tasks include physical office moves and replacing faulty hardware within the office.
Skills, experience & qualifications
  • Experience of helpdesk call logging, professional phone manner with aim to resolve issues promptly.
  • Work within a team and independently using initiative and knowledge to troubleshoot issues
  • A desire to help people and to solve problems and to constantly improve the levels of support in the workplace.
  • A customer-focused person, with an excellent service ethic, a happy disposition and a positive and flexible outlook with a can do attitude
  • The ability to work under pressure and handle the demands of the role in a professional manner.
  • Minimum 12 months in a similar support role, preferably with a law firm although all professional experience will be considered
  • Windows 10, Microsoft Office 2019, iManage, PDF software, Zoom, MS Teams and Cisco Jabber. Mobile support (Apple IOS and Android), Dell and HP hardware.
  • Must have good support experience and an understanding of professional IS operational work practices

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