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| Job Location | London |
| Education | Not Mentioned |
| Salary | £45,000 - £50,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
Technical Support Manager Central London, Hybrid Working£45,000 - 50,000 + benefitsWe are currently recruiting for a Technical Support Manager for one of the most innovative and entrepreneurial companies in the iGaming sector. Founded by experienced sports betting professionals and technologists, their vision is to create the most advancedmanaged sports betting solution on the market. We would consider them a small group of very friendly, collaborative, technology focused people working in an agile, start-up environment that will allow you autonomy in your work but provide help and training as it is needed.Theyre currently looking to hire a people centric support manager to manage a technical support team of 6-7. Youd be responsible for incident management, ensuring SLA’s are met and reported on and ensuring the 24/7 helpdesk is covered efficiently. Youdmanage overall priorities between production incidents, releases, and new application implementation whilse also managing and assigning tickets to the team based on a number of factors. A technical background (Linux) or ability to step in when needed wouldbe beneficial but not a pre-requisite. Its a great opportunity to join a rapidly growing iGaming platform development company, with great potential for self-development.Requirements:- Experience managing a support team with 4+ direct reports- Experience managing incidents and service requests from a range of sources- Experience managing the day to day activities of a support team, driving a ticketing system and team responsibilities- You’re people centric and like to use modern management methodsNice to have:- You’ve come from a technical background and have worked with Linux based systems- Ability to manage cloud based servers such as AWS/RackSpace- Experience with Jenkins, Ansible GitIf you are interested in this position please send us your CV to apply.