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| Job Location | London |
| Education | Not Mentioned |
| Salary | £35,000 - £45,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent, full-time |
Technical Support Engineer City of London £35,000 to £45,000 + Package Excellent opportunity for a 3rd Line Support Engineer with experience working for a Software as a Service (SaaS) company to join an exciting, innovative, and rapidly expanding start-up where you can develop your skills, progress your career, and play a big part in the future of the company. This tech start-up is in a financially strong position having successfully gone through several stages of funding and are on-boarding new clients every week. Through growth they are looking for a confident, customer facing technical support engineer to join their busy team. In this role you be customer facing, dealing with a range of inbound customer requests for technical assistance as you focus on troubleshooting, discovery and deep dives into logs, databases, and back-end systems. There will be potential for you to progress in this role into developer, or more customer facing product manager positions. This position offers flexible and remote working; however, they would prefer someone who could be on site 2 or 3 days a week post COVID. The ideal candidate will have previous experience in 3rd Line Support or Technical Support Engineer roles. Experience working for a Software company or SaaS is highly beneficial. An exposure to functional programming as well as SQL, Jira/Clickup skills would also be required. This is a fantastic opportunity to join a growing start-up in a varied and interesting role where you can help shape the future of the business. The role: *Responding to customer requests for technical assistance *Focusing on troubleshooting, discovery & deep dives into logs, databases & back-end systems *Flexible working but would prefer someone who can be on site 2 or 3 days a week post COVID *Plenty of progression and training opportunities available The person: *Experience as a 3rd Line Support Engineer / Technical Support Engineer *Experience working for a software company or Software as a Service (SaaS) business beneficial *Exposure to functional programming *Clickup or Jira skills as well as SQL Required skills