Technical Support Engineer

Job Description

PURPOSE OF THE JOB: This role will be a mixture of field and office based help desk work for our IT customers. You will also assist in supporting and evolving the internal IT platform. As part of the role you will also be expected to make recommendationson solutions for customers and take an active role in configuration and deployment of kit. You may also be asked to get involved in wider converged solutions for group. The majority of the role will involve providing technical support at differing levels toour customer base either on the phone or via a site visit. Providing excellent customer service is something that differentiates Arrow from other organisations and this must be something that you enjoy. CANDIDATE: The role will be as a member of our technicalIT team, the candidate must be able to work on their own initiative as well as part of a team. They will need excellent communication and interpersonal skills to liaise with internal and external customers. The role could be filled by someone with good technicalskills willing to learn new technologies. Ideally, this person will have strong SharePoint skills at their core. With history of implementation, support and migration in a SharePoint environment gained over at least two years. DUTIES & RESPONSIBILITIES: Supporting Microsoft Windows Server 2008 R2 to 2019 Active Directory and Group Policy creationSupporting Microsoft Exchange Server 2003, 2007, 2010, 2013, 2016, 2019Supporting O365 (Administration)Support SharepointAssisting the technical teamwith LAN / WAN hardware and router configurationsAn understanding of network switching architectures and configurations.An understanding of network protocols, DNS, DHCP, TCP/IPHelp the team to provide technical support to our user base, both remotelyor on-site as requiredAttending sites to assist in the implementation and installation of new systems, PCs and other IT supplies including software Providing telephone support for our clients products, both hardware and software BENEFITS Optional PensionScheme, Private Health Care, Holiday buy/sell schemePerson Specification Areas in the role covered;LAN fundamentals - switches, routers, structured cablingWorking with Microsoft products. Particularly O365.Server Operating Systems including Server2000, Server 2003, Server 2008 R2, 2012 and 2016,2019Server HardwareCurrent Windows desktop operating systemsPC, laptop and Printer hardwareWIFI (Cisco Meraki preferred but not essential and Ubiquiti)Sound IP troubleshooting skills includingDHCP, DNS, IP addressingIdeally 3yrs in sectorExcellent Communication skillsExcellent problem solverStrong teamwork and comfortable working under own directionGreat Initiative and ability to work well in a crisisPositive attitude & willingnessto progress and learnAccepts that a role in IT is not a typical 9 to 5 role Skills needed; Active directory Support Desktop Technical support Office 365 Security Job Title: Technical Support Engineer Location: Leeds, UK Rate/Salary: 27000.00 - 30000.00GBP Yearly Job Type: PermanentTrading as TEKsystems. Allegis Group Limited, Maxis 2, Western Road, Bracknell, RG12 1RT, United Kingdom. No. 2876353. Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct ofEmployment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultantsand The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at https://en-gb/privacy-notices. To access our Online Privacy Notice, which explains whatinformation we may collect, use, share, and store about you, and describes your rights and choices about this, please go to https://en-gb/privacy-notices. We are part of a global network of companies and as a result, the personal data you provide will be sharedwithin Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If youwould like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice at https://en-gb/privacy-notices for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity,such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. If you are resident in the UK, EEA or Switzerland, we will process anyaccess request you make in accordance with our commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.