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Technical Support Analyst

Job LocationLondon
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent,full-time

Job Description

Company & Team - "About Us" The IHS Markit DeltaOne Support Team is comprised of subject matter experts in corporate actions, stock lending programmes, indices, ETFs and fixed income, dedicated to providing a best in class experience in product onboarding,pro-active relationship management and customer communications, resulting in enhanced customer satisfaction and retention levels. We work closely with our Product, Operations, Development and Sales teams to ensure we exceed our customers expectations anddeliver a first-class service. Duties and Responsibilities - "Your Role" IHS Markit DeltaOne is seeking a client services professional to join the group. The role based in London provides an excellent opportunity to be the first line of support for Sell-Sidecustomers and to gain a deep understanding of the rapidly growing $3 trillion ETF industry. There will be a high level of interaction both with customers and suppliers of data. The position will work in liaison with the existing team globally, both sales andproduct teams to improve, develop and retain customer relationships, and provide support for the numerous projects and customer-facing activities that the client services team undertakes. The role will also include providing technical support to both existingand new, prospective customers, in liaison with the sales team. Working with our existing global teams, you will be responsible for: Managing customer enquiries and requests Providing technical support to internal and external customers Evaluating and recommendingenhancements to existing customer installations, including onboarding and training Fostering collaboration and continued product integration across the Equities Data and Analytics division Developing advanced product-focused expertise in the team Job Requirements- "About You" A degree in a technology or Computer Sciences field Minimum of 2 years working with SQL and writing complex queries Experience in providing solutions to complex technical problems with demonstrable knowledge of support processes and procedures,as well as a proven ability to design practical solutions Confidence in troubleshooting and diagnosis of customer issues in a timely manner, meeting, and exceeding SLAs Experience debugging and developing system workflows to improve performance and managementIts a bonus if you also have: Experience with XML, JAVA or Python Experience with a CRM system An eye for identifying opportunities for automation Financial knowledge of corporate actions, stock lending programmes, indices, ETPs or fixed income Job Benefits- "What we offer" Cash incentive plan Options to work from home Flexible working hours to allow you to attend your family Opportunity to work with world experts in the field Strong client base and broad product line Inclusion and diversity are critical tothe success of IHS Markit, and we actively encourage applications from people of all backgrounds. We are committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin,disability, status as a protected veteran, or any other protected category. For more information on the many ways in which we enthusiastically support inclusion and diversity efforts for both candidates and employees, please access our Inclusion & DiversityStatement here . We are proud to provide reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with IHS Markit and need special assistance or an accommodation to use our website or to apply for a position,please contact or call +. Determination on requests for reasonable accommodation are considered on a case-by-case basis. This contact information (email and phone) is intended for application assistance and accommodation requests only. We are unable to acceptresumes or provide information about application status through the phone number or email address above. Resumes are only accepted through the online application process, and only qualified candidates will receive consideration and follow-up. IHS Markit maintainsa substance-free workplace; employees may be asked to submit to a drug test (where permitted by law). In addition, as a federal contractor in the United States, the company participates in the E-Verify Program to confirm eligibility to work. For informationplease click on the following links: IHS Markit Business Code of Conduct Right to Work EEO is the Law EEO is the Law Supplement Pay Transparency Current Colleagues If you are currently employed by IHS Markit, please apply internally via the Workday internalcareers site.

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