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Technical Project Manager

THE CHANNEL RECRUITER LTD
Job LocationLondon
EducationNot Mentioned
Salary50,000 - 60,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Technical Project Manager- InternationalSaaS Analytics Solutions Vendor£50,000-£60,000 base plus bonus and excellent benefitsHybrid/ LondonAs Technical Project Manager International, your role will be to help onboard new service providers, being the pivot point between all departments within the company and the Service Provider to ensure their first experience is exceptional,then in-life performing a CX (Customer Experience) role again to ensure successful outcome to any customer issues to help create an environment for growth.The key elements of the role are as follows:

  • Be the Implementation and CX face of the business for service providers in the International business
  • Own the onboarding of service provider channels as a trusted advisor, from signed contract where the engagement begins through to onboarded, in life and ready to generate revenue
  • Help your SPs to overcome any CX barriers in order that the SP has an excellent experience
  • CX lead for the virtual team and liaison point for all departments to onboard and provide CX
  • Report to Head PreSales who will provide coaching and mentoring
  • Key hire and part of the Sales team
About you:This is a highly technical role but youll also be great with people and possess strong project management skills as well as relationship management skills. Previous experience onboarding and providing CX to tier one and tier two service providers, helpingto create and build confidence with new SPs during onboarding phase, plus take on any CX challenges, you will be a motivated individual with a high level of technical aptitude, intellectual curiosity and a desire to learn and develop your career in a growingcompany and fast-paced industry.
  • Strong Implementation and CX skills for net new service provider channel partners at a SaaS, analytics or a technology company
  • General understanding of call/contact centre environments and their reporting requirements
  • General understanding and/or previous experience of working with business-grade VoIP and unified communication solutions
  • Prior experience using call reporting and analytics software
  • Bachelors degree or equivalent experience
  • A proven track record of winning net new service provider channels

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