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Technical Complaints Officer

Page Personnel Finance
Job LocationLondon
EducationNot Mentioned
Salary£153.00 - £170.00 per day
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary , full-time

Job Description

This position as a Technical Complaints Officer in the Financial Services sector requires an experienced officer with a keen eye for detail and the ability to manage customer complaints effectively.Client DetailsThe employer is a highly regarded firm within the Financial Services industry, based in London. With a sizeable team spread across multiple departments, they are committed to providing top-tier banking and financial services to a wide range of clients.Description

  • Investigate, record, respond to and seek to effectively resolve customer complaints verbally and in writing
  • Make outbound and take inbound calls in an effort to resolve complaints at the first point of contact
  • Take inbound calls from customers and other areas of the business relating to active complaints with a view to update customers on the status of their complaint
  • Ensure complaints are managed in line with TCF principles and DISP requirements outlined by the Financial Conduct Authority
  • Provide exceptional customer service to all complainants ensuring complaints are managed fairly, accurately and clearly
  • Utilise key communication and progression skills in order to resolve complaints efficiently while maintaining excellent quality
  • Liaise with internal departments to gather information to ensure the thorough resolution of complaints as well as providing key feedback on complaint causes to the business
  • Make suggestions to improve processes and documentation to reduce complaints
ProfileA successful Technical Complaints Officer should have:
  • Be able to start the assignment on the 19th February.
  • Passionate and hard working
  • Experienced within Financial Services Complaints
  • Be able to hit the ground running straight away, minimal training will be provided.
Job Offer
  • An attractive salary, with a day rate of circa 160-170 a day.
  • Excellent environment and company to work for
  • Option to take the role fully remote
  • Potential for extension beyond the 12 weeks.
We encourage all candidates to apply and embrace the opportunity to work in a rewarding environment within the Financial Services industry.

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