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| Job Location | London |
| Education | Not Mentioned |
| Salary | £32,968 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
TEAM LEADER - RETAIL - TOWER OF LONDONLocation: LondonSalary: £32,968 per annum (inclusive of allowances)Hours: 38.5 hours per week.Historic Royal Palaces is the independent charity that looks after the Tower of London, Hampton Court Palace, Kensington Palace, the Banqueting House, Kew Palace and Hillsborough Castle & Gardens.About the roleDo you enjoy a fast-paced retail shop floor and leading a team of like-minded individuals to deliver world-class customer service whilst achieving outstanding sales targets Imagine doing this in a unique setting at one of the most iconic historic venues -The Tower of London.We are a team of people who love and look after six of the most wonderful palaces in the world. We create space for spirits to stir and be stirred. The Tower of London is one of the most iconic historic sites in the country and is staffed by a team of people passionate about telling its story and keeping its history alive. Historic Royal Palaces is a charity, and our retail sales are key to funding ourwork to preserve the sites in our care.We have an exciting opportunity for an individual to join our Tower Host management team as a Retail Team Leader. Reporting to the Sales Senior Team Leader, you will play an important role in supporting your team to drive sales and service. You will be responsible for leading and motivating the Deputy Team Leader and the store sales team. You will lead on managing your stock levels and support your colleagues to manage the smooth day-to-day running of the department. Excellent people skills areessential, in addition to a proven record of providing excellent customer service and the ability to use your initiative.About youExcellent communication, influencing skills and a passion for customer service are essential in this role. You will be used to multi-tasking and working under pressure, as well as working both cooperatively and independently. You will need to be well-organised,solution-oriented and motivated.You will have the ability to communicate in a clear persuasive manner with both internal and external customers and to develop good working interdepartmental relationships, as well as working across the Tower Host management team, in different areas at timesif required.Retail management experience is essential along with being GCSE-educated (or equivalent). To apply, please submit your CV and a cover letter online.You may have experience in the following: Retail Supervisor, Store Team Leader, Retail Manager, Frontline Leader, Sales Team Manager, Customer Service Supervisor, Retail Operations Leader, Store Captain, Team Coordinator, Retail Floor Manager, Shop Floor Leader,Department Manager, Assistant Store Manager, Retail Shift Leader, Sales Floor Supervisor.REF-210381