Naukrijobs UK
Register
London Jobs
Manchester Jobs
Liverpool Jobs
Nottingham Jobs
Birmingham Jobs
Cambridge Jobs
Glasgow Jobs
Bristol Jobs
Wales Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Team Leader

SOPRA STERIA LIMITED
Job LocationLondon
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Shared Services Connected Ltd was established as a joint venture between the Cabinet Office and Sopra Steria, in 2013 as part of the Government’s Shared Services Strategy for Smarter Government programme and operates from four regional centres of excellence: Blackpool; Newcastle; Newport; and York. We deliver best in class business transformation programmes to across the Public Sector with a target to release one billion pounds of savings to the public.We have established an enviable track record in the design and delivery of large-scale innovative HR, Payroll, IT, and Finance & Accounting solutions to significantly improve efficiencies and enhance service levels across Government and Public Sector.Our clients include a number of government agencies including the Department for Work and Pensions, Environment Agency Department for Education, Ministry of Justice and Home Office as well as the Metropolitan Police Service and the Construction Industry Training Board.The Day JobSSCL are looking to recruit a Team Leader on a 12 month FTC to support the Data Stewardship and HR queries for SSCL’s client CITB. As part of the role you will be supporting and ensuring that the team adheres to the Service Level Agreements and delivers a quality service throughout.Key Responsibilities

  • Build strong client relationships
  • Train and coach team members but also mentor and support more complex pieces of work.
  • Undertake quality assurance for the team’s work within own area of expertise and provide feedback to the team.
  • Provide ongoing maintenance and update of procedures and flow of information to process assistants.
  • Run reports, extract data and analyse the data, as the service requires, often using spreadsheets and statistical techniques
  • Measure performance of the process assistants and feedback to operations management in own area. Conduct regular 121s, providing constructive feedback
  • Respond to, and resolve queries, taking action as appropriate and identify any preventative measures.
    • Required skillsYou need to have:
  • Managerial experience within administration/contact centre environment.
  • Numerate and able to process complex data
  • Good understanding of Microsoft office
  • Very good interpersonal skills
  • Able to use initiative and exercise sound judgment
  • Articulate and able to develop good working relationships with colleagues and clients
  • Able to coach and mentor junior members of a team
    • It would be great if you had:
  • Very strong understanding of relevant ERP system e.g. Oracle
    • Fixed term contract (12 Months)Location Newcastle Security Clearance Level SCInternal Recruiter RosieSalary £22,500 per annum Benefits 25 days annual leave with the option to buy additional days, life assurance, pension, and generous flexible benefits fund

    APPLY NOW

    Team Leader Related Jobs

    © 2019 Naukrijobs All Rights Reserved