SWIFT Configuration Analyst

Job Description

The Bank of England is the UKs central bank. Our mission is to deliver monetary and financial stability for the British people.The Bank of England is a diverse organisation. Each of its 4,000 people are committed to public service and dedicated to promoting the good of the people of the United Kingdom by maintaining monetary and financial stability.Work for an organisation steeped in history with a front row seat for the digitalisation of the financial sector, and the rise of rise of fintech and regtech. A core organisational strength, with our people at our centre, Technology enable the Bank of England to deliver its mission by providing a hugely diverse set of technical solutions and platforms. From supporting critical systems which underpin the UK economy, to evolving data analytics, reinventing our online presence, and introducing a fully digital workplace. Be part of a team thats constantly evolving, just like our industry. We take pride in our people, with backgrounds and experiences as diverse as the solutions they provide. Youll enjoy flexible working opportunities, a strong sense of community and well-being, and a collective mission to promote the good of the people of the UK. All of which add up to make the Bank a hugely rewarding place to work. Department OverviewThe Technology division manages and supports all aspect of technology delivery across the Bank, from maintaining critical systems which underpin the UK economy, to providing complex data analytics, implementing comprehensive cyber security programmes, and introducing innovative solutions in support of a digital workplace. Technologys key objective is to support all other areas of the Bank in achieving our collective mission to promote the good of the people of the UK by maintaining monetary and financial stability. This is achieved through the delivery of appropriate, high performing, resilient solutions and information services across the organisation and externally. The Digital Platforms division develops and maintains our IT applications and infrastructure, working with Architecture, Analysis and Consultancy to translate requirements and high level outline solutions into new and enhanced services. Digital Platforms also provides on-going maintenance and support across our IT estate to ensure that we continually deliver great service to our customers. Within Digital Platforms, Financial Systems Solutions (FSS) develops and supports a number of the Banks critical services. Within FSS itself, FMS support a number of key third party applications and some hardware associated with the Bank of England financial messaging services. The teams primary focus is on the support and configuration of SWIFT products plus a small number of other applications which interact with SWIFT messages. The Bank uses SWIFT for a number of key services within the Banking, Payments and Innovation directorate. As the Operator of the UK RTGS system, the reliance on SWIFT is paramount. FMS provide a mixture of day-to-day support, application upgrades and project work. FMS currently comprises a team leader and six configuration analysts. Job descriptionWe are seeking an experienced configuration analyst to join the Financial Messaging Services team. From a service perspective, the team are responsible for maintaining and supporting the Banks SWIFT product estate which underpin critical financial services within the Banking, Payments and Financial Resilience directorate.Role RequirementsKey areas of responsibility are: Technical

Use their technical and business experience to support the Banks production and UAT financial messaging systems.

Provide daily support of the Banks operational Live and UAT financial messaging systems; monitoring performance and ensure full and rapid problem resolution.

Provide out of hours support, including Bank holidays, for operational systems on a rota basis.

Deliver high quality software components and documentation which conform to FMS guidelines and standards.

Coordinate operational activity for a set of systems/services. This will include (but is not limited to) failover and backup tests, pen test response/remediation, audit actions, risk and threat registers and security reviews.

Apply analytical and problem solving skills to incidents, requests and problems (as defined by ITIL)

Triage calls as they arrive, making initial assessments around impact and urgency to derive priority

Proactively manage major/significant IT incidents alongside senior team members.

Service Improvement

Proactively seek out system improvements that result in a reduction in support calls

Implement process changes that improve the service delivered to the business

Identify improvements that result in increased team performance against Technologys SLA

Empower first line colleagues and the business to be able to resolve incidents and requests earlier in the lifecycle

Team Working

Ensure team standards and processes are adhered to

Proactively contribute and update system/process documentation

Consistently demonstrate Bank values in day to day work, namely being: collaborative, inclusive, empowering, decisive and open

Adopt the Service First culture

Open

Adopt the Service First culture

Minimum Essential CriteriaThe ideal candidate will have:

Demonstrable technical experience with the following SWIFT products

Alliance Access

Alliance Connect

Alliance Gateway

Alliance Web Platform

Web Access

HSM

SWIFT Security Officer and O2M

FileAct

Strong technical aptitude (i.e. an ability to pick up new technologies quickly)

Strong analytical and problem solving skills

The ability to create concise, informative technical documentation

Attention to detail

The ability to work well under pressure

The ability to identify and escalate risks in the interests of protecting Live service/systems

The ability to effectively prioritise workload

A high level of professionalism, organisation and self-motivation

Have an understanding of good team practice and the ability to work with others sharing knowledge/experience when appropriate.

Have good interpersonal communication skills with an ability to interpret and present information to a variety of recipients using suitable modes of communication. Have the ability to form and maintain trusting relationships with business colleag