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| Job Location | London |
| Education | Not Mentioned |
| Salary | Competitive salary |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent,full-timeB |
After this unprecedented period of lockdown, we are now looking to recruit a Support Care Officer to apply their customer service experience to acknowledge donations.The Supporter Care Operations Team at RNIB (SCO) prides itself in providing excellentlevels of customer care to our supporters, donors, volunteers and internal stakeholders. The quality of service we provide is tailored to help facilitate every fundraising supporters journey who is in touch with RNIB. The service we deliver helps to protectand retain the valuable income we receive in order to provide our varied services to the blind and partially sighted community.As a Supporter Care Officer, you will deliver a professional supporter response service, specialising in tailored donation acknowledgement,ensuring a high level of customer care whilst complying with statutory regulations and RNIB Group policies and procedures.In addition to providing excellent customer care, you will also play a vital role in continuing to improve our systems and processes withoutimpacting on the quality of service we offer. The successful applicant will offer: A high level of accuracy. The ability to confidently deal with financial issues, as well as an eye for detail in identifying potential in further nurturing donor support. Experiencein creating bespoke donor thanking and correspondence.In exchange we offer a competitive salary, a stimulating and supportive working environment and a benefits package including: 26 days holiday per year (plus bank holidays - pro rata), which increase withservice Excellent pension schemes RNIB Rewards - Our employee discounts platform gives you access to offers at over 800 in-store and online retailers In-house training and development opportunities Flexible working arrangements - Each new member of staff willbe given a laptop to make working flexibly easyFor more information and to apply, please click the apply button. Closing date: 11 August 2021.Were the Royal National Institute of Blind People (RNIB) and were here for everyone affected by sight loss. Workingfor us means working for one of the UKs biggest charities, supporting almost two million people living with sight loss in the UK.One of our core values is to be led by blind and partially sighted people and we involve our customers in recruitment. Pleasebe advised that your anonymised application may be shared internally with those involved in the recruitment process.RNIB is committed to being an Equal Opportunities organisation and we welcome applications from people with sight loss.