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Supporter care and individual giving assistant

Page Personnel Public Sector & Not for profit
Job LocationLondon
EducationNot Mentioned
Salary22,000 - 23,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

A large London based Charity looking to recruit a supporter care and individual giving assistant as soon as possible.Client DetailsA London based Charity that supports and educates children when conflict breaks out.Description

  • To be the primary member of the team responding to a wide range of enquiries about fundraising and our organisation via phone, email and post, according to service level agreements and in line with our Supporter Promise
  • To support the Individual Giving Manager with the development of new and existing Supporter Care processes by proactively seeking ways to adapt and improve Supporter Care techniques, and make suggestions to ensure maximum efficiency and excellent levelsof Supporter Care.
  • To fulfil requests in a comprehensive, timely manner by effectively organising and accessing information, using initiative and working collaboratively.
  • Receiving and banking donations,setting up Direct Debits and sending thank you cards, letters and email updates to supporters.
  • To be responsible for sending fundraising resources to fundraisers in a timely manner, managing stock levels and re-ordering materials where applicable.
  • Supporting the Challenge & Community Executive with the stewardship of challenge event and community fundraisers via phone, email, social media platforms and in person to ensure all fundraisers are welcomed, thanked and fully supported
  • To listen and respond to complaints and problems from supporters
  • To record and update supporter data on our in-house database (Salesforce) in a way which is compliant, timely and accurate.
  • To maximise opportunities to increase income and lower attrition rates when speaking to supporters (e.g. asking for Gift Aid) and recording changes accurately on the database.
Profile
  • Experienced in delivering high quality customer or supporter care using phone and email that informs, motivates and inspires others; charity/NGO sector experience would be an advantage.
* A natural people-person, who is friendly and enjoys communicating with supporters over the phone and in writing.* Experienced in carrying out administration tasks and processes, with good knowledge of Microsoft Office.* Highly organised and have a can do attitude, proactively looking for ways to improve the support on offer.* A flexible team player, able to work under your own initiative, take instructions from others, and go the extra mile to service supporter needs.* Strong and proactive in your approach to managing your own workload, and are able to work to tight deadlines and multitask at short notice in a busy environment.* Experienced in using CRM databases to record information promptly and accurately.* Able to demonstrate excellent written and spoken English with a confident and professional manner on the phone and in person. * Able to articulate and promote War Childs aims, mission, policies and work.* Someone with excellent attention to detail and good numeracy skills.* Passionate about supporting and helping othersJob Offer
  • Flexible working - recognise the considerable benefits that flexible working can bring and are happy to discuss any possible flexible working options with our employees from hiring.
  • Annual leave - 28 days per year (full-time) rising to 33 days with service, plus UK bank holidays
  • Pension - all eligible employees automatically enrolled into a Group Personal Pension Plan with a 5% employer contribution, with minimum employee contribution on a salary sacrifice basis
  • Family leave - we offer enhanced maternity, paternity & shared parental leave, and family friendly policies
  • Health & well being - employees may take advantage of a health care cash plan and a range of well being initiatives and training.
  • Learning & development - dedicated to the investment in learning and continuing professional development for all our employees
  • Range of flexible benefits such a Cycle to Work scheme and season ticket loans

Keyskills :
FundraisingSupporter CareIndividual Giving

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