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Support Operations Expert

Huntress
Job LocationLondon
EducationNot Mentioned
Salary22.00 - 27.00 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract , full-time

Job Description

A Global Social Media Company based in London is seeking a Support Operations Expert to join their team on a contract basis for 12 months.This individual will directly support our users, provide delightful partner support experiences and help to reduce issues on our platform. Candidates will be self-motivated, organised, and excited about getting into the weeds with operational issues.Candidates should also be comfortable in ambiguity and flexible to frequent changes in a fast-moving environment. The ideal candidate will speak Spanish or Portuguese Duties:

  • Provide our users with a delightful, high touch and effective support experience
  • Respond to inbound partner inquiries about product features, insights, bugs, etc.
  • Troubleshoot complex issues and translate pain points to effectively resolve issues
  • Improve our support workflows around issue resolution and product insights
  • Spot trends in partner issues and communicate feedback to product team
  • Help build and maintain central knowledge base
  • Train new employees on current workflows, standard processes, and internal tools
  • Develop product and use case specialisation to improve quality of support
Skills and experience:
  • 2+ years of experience in operations, account management or customer support
  • Experience using Excel and/or basic data & insights tools
  • Strong written and verbal communication skills
  • Strong attention to detail
  • Fluency in English in a business environment
  • Able to work non-traditional hours (outside of 9am-6pm) occasionally
  • Experience with APIs
  • Experience in the media industry
  • Proficiency in Spanish or Portuguese ideally
If you feel you fit the above criteria, please apply today.Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgroundsand will ensure measures are met when required, to allow a fair process throughout.PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

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