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Support Analyst (f/m/d)

Awin
Job LocationLondon
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Purpose of positionThe role of the Support Analyst is hands-on and involves working as part of a team to assist our publishers and advertisers in the use of our bespoke interface and related systems, and to ensure that we provide high quality customer service. This responsible post will provide high-level Technical Support, testing and administration ensuring smooth maintenance of client accounts. The successful candidate will have an interest in digital marketing and possesses strong communication and customer service skills.Key TasksKey responsibilities within this superb role include:

  • Deal with tickets raised via our internal ticketing system
  • Providing a high level of Technical Application Support to internal colleagues, publishers and advertisers via email, phone and a ticketing system
  • Identifying technical issues/bugs and escalating as appropriate
  • Administration of a knowledge base used internally and externally
  • Testing of new developments and features
  • Acting as an intermediary between Account Managers and Developers
  • Provide high level training to internal colleagues
    • Whilst the above is a guide to general expectation of the role, we expect this position to evolve allowing you greater scope to gain both knowledge and experience within the online and affiliate marketplace.Skills & ExpertiseTo be successful you will need to meet the below requirements:
  • Experience of working in a customer service role
  • Problem solving skills
  • Ability to understand web languages such as basic HTML, ActionScript and JavaScript
  • Understands the importance of processes and procedures and the application of these
  • Ability to meet attendance standards and ability to establish and maintain effective working relationships with managers and employees, along with working with external suppliers
  • Knowledge on writing MySQL queries is highly desirable
    • You will be expected to have good understanding of affiliate marketing is and what we do in the industry for any role within Awin. Required skills
  • Customer Service
  • HTML
  • MySQL
  • System Administration
  • Technical Support

    • Keyskills :
    Customer Service HTML MySQL System Administration Technical Suppt

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