Store Solutions Consultant

Job Description

The Store Solutions team is responsible for the technical and functional operations of all systems within Lidl GB stores and the identification, specification and delivery of solutions to meet business requirements.The role of the Store Solutions Consultant is to provide the business with advice / solutions and assistance with technical, functional and process related matters associated with core Store solutions, including but not limited to stock managements, backoffice functions, POS, CCTV, Personnel / Time & Attendance and store ordering solutions.What youll do

• Actively engage and consult with business departments to ensure that system capabilities are utilised and required functional enhancements
• Identify and capture business processes that can be improved through existing or new solutions and create solution proposals
• Actively engage in all aspects of the software and hardware life-cycle (e.g. Research, testing, configuration and installation)
• Create and support the implementation of test plans for store solutions in the country, both delivered locally and by our international offices
• Create specifications for system changes and coordinate with internal development, International IT or external solutions providers on their implementation
• Ensure that those using the solutions provided have the necessary skill levels
• Participate in and run projects at both a national and international level
• Applying, integrating and complying with International standards
• Actively participates in proactive investigations and discussions with business departments relating to store internal processes
• Manage the ongoing change, release and test management of systems and processes together with business departments
• Provide a level of IT support and incident management to supported systems
• Optimisation of business processes through use of appropriate technical solutions
• Ensure that solutions in use are fully documented and supported
• Out of hours on call support on rota basis and occasional overnight/ weekend work due to upgrades and system support

What youll need

• Knowledge of Release and Demand Management Processes
• Experience in Project Management: Ability to run and plan projects
• Ability to logically analyse problems and produce, source or specify solutions
• Experience in stakeholder management
• Identifying and correlating independent incidents to understand potential root causes
• Problem solving mind set and being able to qualify, investigate and to resolve issues
• Previous experience of at least one of the following core business systems; Back Office, Stock Management, Point of Sale, Personnel / Time Attendance Systems or CCTV Monitoring Systems
• Strong ownership of tasks and a keen eye for detail
• Proactive and keeping up to date with latest policies and procedures
• The ability to multi-task and absorb new information
• Practical working knowledge of ITIL v3 or higher would be desirable
• Excellent presentation skills
• The ability to communicate with all levels of the business
• Must be a team player and a self-learner
• German language skills would be desirable
• UK Driving License
• PassportThis role will include European travel

What youll receiveThis isnt getting by. This is getting what you deserve. Working at Lidl is rewarding, in every sense, because we give you the training to succeed in your role and plenty of opportunities to progress your career here. Were proud to offer a competitive salarystarting from £42,000 - £53,000 (depending on experience) with an additional non-contractual 10% London weighting, company car and a generous holiday allowance. Save for your future with our pension scheme, or save today with an in-store discount, plus extradiscounts on days out, cinema tickets and much more.Were making the final preparations and getting ready to move into our brand new head office, Lidl House, in Tolworth. Its light, spacious and has state of the art breakout spaces, an on-site barista and gym and much more, making it the perfect place tomeet colleagues and achieve your potential. Were expecting to move in before the end of the year and we cant wait for you join Lidl!Please note your employment is conditional upon the Companys receipt of satisfactory references and if requested by the Company, a satisfactory Disclosure and Barring Service check.Disclaimer: due to the high volume of applications we receive, we reserve the right to close a vacancy earlier than the advertised date. This is to ensure our teams can manage application levels while maintaining a positive candidate experience. Once a vacancyhas closed, we are unable to consider further applications, so please submit your application as soon as possible to avoid disappointment