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Sr. Process Improvement Specialist - Ops Excellence, Amazon Flex

Amazon
Job LocationLondon
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

At Amazon, we strive to be Earths most customer-centric company, where people can come to find and discover anything they might want to buy online. Amazon Flex works directly with independent contractors - called delivery partners - to make deliveries toour customers. With Amazon Flex, individuals can now be their own boss delivering Amazon packages. Amazon Flex is powered by a mobile app that works in concert with our advanced logistics systems that allows delivery partners to on board, schedule deliverytimes, guide them through their deliveries with in-app mapping and navigation, and more. The approach and technology are nothing short of disruptive, and promise to challenge traditional approaches, and change the way the industry operates.Amazon Flex is continuing to build a high paced and lean European team to implement and expand Flex capabilities across key segments of the European business. Amazon is now looking to hire an experienced, passionate, dynamic, analytical, innovative, hands-on,and (most importantly) customer-obsessed Sr. Process Improvement Specialist as part of Flex Operations Excellence.You will be responsible for driving new projects and process improvements to improve the customer experience, driver experience, and cost within our logistics networks.Responsibilities:

  • Responsible for ownership of key business metrics including quality, driver experience, and cost.
  • Responsible for creating new projects and mechanisms to launch across the UK network.
  • Responsible for driving alignment across stakeholder teams to work towards metric improvements through joint projects and goals.
  • Responsible for working with tech partners to deploy new features across the UK network.
BASIC QUALIFICATIONSThis position requires a candidate with the proven ability to drive process improvements and the ability to keep pace with our explosive growth while motivating others to meet the challenges of an extremely deadline-driven environment.
  • Bachelors Degree from an accredited university
  • Experience with planning, creating standard work, performance metrics, and process improvement
  • Very strong analytical capabilities
  • The ability to translate operational issues into workable solutions
  • Excellent communication skills (written and verbal)
  • Business Analytics and SQL / Alchemy / Tableau dashboard knowledge
PREFERRED QUALIFICATIONS
  • Experience leading process improvement through Lean, Kaizen, and Six Sigma
  • Enjoys analytical work and using data to provide thought-provoking and workable solutions
  • Knowledge of Python/R

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