Solution Design Specialist Senior Manager

Job Description

As a Senior Manager in Execution Managed Services (EMS), youll work as part of our Solutions Lab team to help co-create, design and build client solutions from transitioning and transforming their current customer processes to building new operation deliverysupporting new business regulations and operational needs. Responsibilities include but are not limited to:Acts as the lead liaison between the client relationship leads proposal / new proposition team and our managed services team, Operate. Acts as the conduitinto Operate, our alternative delivery models (ADMs) and alliance partners to bring relevant capability to the proposal / proposition team, with lead responsibility for the solution design. This can involve engaging process design BAs, tech solution BAs, PMOresources, resourcing, training, technology, data, Operational Excellence capability (Mobilise and Optimise knowledge) etc to contribute to the design of the solution.Leads the Solution Lab solution design and ensures collaboration with all key stakeholdersand alignment to an end goal. This may include: developing the operational model, identifying the resource requirements, identifying business technology needs, meeting client SLAs, etc.Manages the relationship with the client relationship lead team makingsure that requirements, actions, dependencies etc are fed into Operate, our managed services team and into the client relationship lead team.Report status and issues back to the EMS Solutions Lab team. Escalate critical issues as appropriate for resolution.Ensuresthat the operational delivery team is staffed with the best people for the different roles if / when an operation is established.Leads the operations team through the set up phase and until operations are stabilised. Working with the bau operations leadonan effective handover.Takes responsibility for delivering a successful outcome for Operate and the firm on the proposal or new proposition. Essential Skills & Experience:Effective leadership skills and collaboration with stakeholders.Proactive approach toproblem-solving and delivering client solutionsAbility to develop and nurture strong relationships at all levels.Strong influencing, team working and coaching skills.Strong verbal and written communication skillsEntrepreneurial approach and mindsetPassionateabout client serviceHigh level of technical competence.Commercial acumenTrack-record of establishing and maintaining strong client relationshipsAbility to work to tight deadlinesExcellent time management and personal organisational skills.Ability to see tasksthrough to the end and meet tight deadlines, taking responsibility for their completion and maintaining quality throughout.Ambitious and driven by successPreferred experienceTransform and run in Finance managed servicesContact centre operationsAMS [technologymanaged services]Government and Pharma industriesNot the role for youDid you know PwC offer flexible contract arrangements as well as contingent work (ie temporary or day rate contracting)The skills we look for in future employeesAll our people need to demonstratethe skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, The PwC Professional and are made upof five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships.Learn more here: uk/careers/experienced/applyThe DealWe want all of our people to feel empowered to be the best that they can be, which is whywe have The Deal.Find out more about our firmwide Employee Value Proposition: https://careers/about-us/the-new-deal.htmlDiversityValuing Difference. Driving Inclusion.We work in a changing world which offers great opportunities for people with diverse backgroundsand experiences. We seek to attract and employ the best people from the widest talent pool because creating value through diversity is what makes us strong as a business, enabling us to solve important problems and deliver value to our clients. We encouragean inclusive culture where people can be themselves, are valued for their strengths and are empowered to be the best they can be. As an organisation with an increasingly agile workforce, we also support different ways of working offering flexible working arrangements.Learn more here about our work to support an inclusive culture.uk/diversity