Sheltered Housing Manager

Job Description

You will be responsible for the delivery of a high quality, effective and efficient sheltered management service to meet the needs of all residents. This is a role for someone who can work in a customer facing environment with an enthusiasm and commitmentto improving outcomes for residents and can apply this in everyday practice. Dealing with residents with low level support and those with complex cases, your aim, across all instances, is to enable independence and ensure, as far as possible, that residentsfeel safe, happy, and supported within their homes and the scheme. Key ResponsibilitiesThrough regular contact, including home visits, develop and maintain positive, supportive relationships with residents. Recognise diversity and adapt approach depending on residents needs Develop and maintain positive relationships and work in close partnership with internal and external services to respond to residents need To carry out regular need and risk assessments and support plans, ensuring they are developed and reviewed with the resident and agreed outcomes are achieved Lead in response to low-level ASB which can be resolved through simple intervention Lead on high- level ASB with a good understanding of vulnerable residents need with a good understanding of landlord responsibility Monitor and deal with any breaches of tenancy. Deal with queries and complaints, nuisance, harassment and tenancy disputes making referrals to an independent mediation service if appropriate. Take action in accordance with Octavias policies Liaising with the Supported housing officer and Sheltered Housing Manager for on-going serious cases Void management - work in partnership with the central voids team, supported housing officer, Mears and partners to meet void relet times across the scheme and ensure void periods are minimised as far as possible. Source referrals. Carryout viewings andsign-ups Together with the Income Collection Officer, deal with rent account enquiries, and seek to resolve rent arrears issues, including advising and assisting tenants to claim housing and welfare benefits entitlement, and referring them to other agencies foradvice and support where necessary Carry out health and safety checks e.g. fire alarm testing, fire checks. Maintain accurate records e.g. fire testing logs, maintenance reporting Ensure buildings meet all health and safety requirements, including planning, checking and follow up from inspections and audits. Ensure a high standard of cleanliness, safety and security is maintained Be a key holder for buildings and allow access. Ensure the security of communal facilities and buildings To assure all reasonable means to safeguard service users are implemented and alerts raised regarding any concerns. Report any concerns relating to safeguarding using the organisational procedure Support tenants with the moving in process including supporting vulnerable tenants with a range of complex issues in order to enable successful resettlement. Including connecting to utilities, sorting out furniture etc Undertake resident involvement activities that enable tenants to experience a range of activities Arrange activities that interest the range of residents living in the scheme. Support and lead on scheme meetings and consultation events. Encourage residentparticipation To assure that all contact and outcomes are recorded and demonstrate the impact of the service in the agreed way and use this information to produce reports and monitoring returns as required Record, Collate and maintain tenant and other housing management records, both computerised and manual, and ensure compliance with Octavias access to information policyRequirementsFor this position, we have listed the requirements we believe are essential for this role:Experience Two years experience of working with people aged 50+ and understanding their needsTwo years experience of working in housing , support or a related advisory field Experience of void ManagementManaging ASBKnowledge An understanding of the needs of Older People and Mental Illness.Understanding of how to develop support networks and enabling people to achieve independenceGood understanding of the welfare rights/ benefits systemUnderstanding of housing managementQualifications / Skills Excellent interpersonal skills - verbal communicationExcellent written communication skills and ability to write clear and accurate correspondence.Ability to respond to a range of different personal problems and diverse needs appropriately. Must be able to remain calm, patient and resolve conflict, supporting residents with sensitivity and careBenefitsThe salary for the role is circa. £30,196 with up to 10% pension contribution.Together, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices of our employees. Everyone is welcome.Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.