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Job Location | London |
Education | Not Mentioned |
Salary | Competitive salary |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent , full-time |
Job Title: Shared Service Desk ManagerLocation: Heathrow and Central LondonSalary: Competitive depending on experienceJob Type: Full Time, PermanentDataquest is one of the largest independent IT service & support companies in the UK. We are a managed services provider delivering a high level of support for network infrastructure, cloud, operating systems, connectivity and client sided issues.Established for nearly 20 years Dataquest is privately owned. There are over 200 employees servicing contracts mainly in the UK, but also globally.About the roleWere on the lookout for an enthusiastic and experienced Service Desk Manager who is as passionate about customer service as we are. Demonstrable experience of managing IT Service support against SLAs, using appropriate KPIs and metrics is required. ITILcertification and IT experience is a must, as is the ability to document, implement and measure the success of ITIL support processes. This is a high-profile role demanding a good level of autonomy, initiative and self-management.Following recent acquisitions, Dataquest are presently transitioning our business processes and support infrastructure to better meet customer expectations and deliver on business goals. This is therefore an exciting time to join, as your early input willhelp directly forge our support capabilities and quality going forward.Our main Service Desk facilities are near Heathrow and there are also significate support staff working from our central London head office. In managing and motivating your staff we would expect you to be highly visible across both locations.There is an on-call rota in operation that the individual is expected to join and participate. The nature of the Service desk may also mean core hours may be extended, dependant on current service levels.Key Responsibilities:
Keyskills :
IT ManagerSoftware EngineerIT Support EngineerSenior IT TechnicianTechnical Support ManagerIT Services ManagerIT Systems EngineerIT Desk SupportSenior Support TechnicianITIL Service Desk ManagerSenior Service Desk Engineer