Service Reliability Engineer - Senior Associate

Job Description

NotesThe paradigm at work here is that of "360-degree engineering": support and maintenance is as important a part of engineering as initial development. Engineers who have to be involved in supporting what they create become better engineers. Supportstaff who are involved in, and embedded in, engineering become better support staff. It is a virtuous cycle.Our team helps organisations understand the potential rewards and risks associated with implementing artificial intelligence tools. As part of the team,youll help with pattern recognition, predictive modelling, text mining and search, programming and miscellaneous data analytics.EngineerThe Service Reliability Engineer is expected to rotate regularly between engineering and L2 support, according to an agreedrota. When allocated to support, attending to any support problems takes priority.First and foremost, you are an engineer working as a key member of a talented Engineering team using Python, Go and a host of cloud-based technologies (Kubernetes, SQL, NoSQL,Redis, Kafka, Airflow, Beam, Spark, Camel, TensorFlow, SciKit, Keras etc).The main duties would be: Diagnosis and triage of reported problems, drawing on help from engineering colleagues where this is required; Remedial action where this can be done immediately,again drawing on the pool of engineering talent to help facilitate this; Where the remedial action is not obvious, working to isolate / frame the problem to minimise the amount of effort required by L3 support. This involves diligent and methodical investigationand the recording of information / observations When not allocated to support, you will be expected to be a full participant in the activities of the engineering team - working on delivering the various projects being worked on by the AI Team, and workingon process / tooling improvements for the support functionYou are a self-starter, you work hard to understand technology and you love solving problems. Whilst a good level of technical capability is expected, how you think - and your raw aptitude and attitude- are more important qualities than what you know about any particular technology.Whilst all engineers are expected to participate in and be active in supporting the products and solutions that we produce, there is scope for the Service Reliability Engineerto become a full time member of Engineering in the future, where you will not be part of the support rota and will focus on project work and L3+ support activity.Not the role for youDid you know PwC offer flexible contract arrangements as well as contingentwork (ie temporary or day rate contracting)The skills we look for in future employeesAll our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, andour clients. These skills and behaviours make up our global leadership framework, The PwC Professional and are made up of five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships.The DealWe want allof our people to feel empowered to be the best that they can be, which is why we have The Deal.DiversityValuing Difference. Driving Inclusion.We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences.We seek to attract and employ the best people from the widest talent pool because creating value through diversity is what makes us strong as a business, enabling us to solve important problems and deliver value to our clients. We encourage an inclusive culturewhere people can be themselves, are valued for their strengths and are empowered to be the best they can be. As an organisation with an increasingly agile workforce, we also support different ways of working offering flexible working arrangements. Learn morehere about our work to support an inclusive culture.