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Service Manager

Job LocationLondon
EducationNot Mentioned
Salary60,000 - 70,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Role: Service ManagerLocation: Central London, Hybrid Working Salary: £60,000 - £70,000 (DOE)Industry: IT Services & CommunicationsI am recruiting for a technologically minded Service Manager, who has a passion for technology and in delivering a first-class service to clients & customers within the IT Services, Cloud & Network Industry.As a Service Manager, you will play a key role in continuing the organic growth of this well-established company by assisting in the management of services for key clients in the private & public sector.Role Responsibilities:As Service Manager, you will play an integral role in ensuring that service requirements are met for key customers & client accounts. You will do this by working with all service teams and ensure that business objectives and service targets are exceeded.These teams include Account Management, Technical Consultants, Service Delivery and Customer Support, and so requires an individual confident in bringing the Service together as a whole and ensure all service requirements of major accounts are met and exceedcustomer expectations.

  • A key responsibility will be to continuously review the delivery of services to major clients and identify areas to improve the service in all areas
  • You are the operational lead for customer engagement following the implementation of projects and ensure any issues / queries / needs are met to a high standard
  • Successful manage the in-service changes and improvements across the different teams, by successfully liaising with the varying stakeholders
  • Regular customer review meetings, where you will assess satisfaction, service delivery and identify opportunities for revenue growth / sales opportunities
Essential Skills:
  • It is essential that you have worked for a Managed Service / Cloud / Network Service Provider and have a thorough understanding of the industry
  • An understanding of ITIL processes and principles is essential
  • You have the capability to listen to customer pain points in the service and identify their requirements
  • You are customer orientated with a highly organised and logical approach to fulfilling requirements
What you get in return:
  • Competitive Salary, DOE: £60 - £70,000
  • Flexible Working / Working from Home
  • Life Insurance
  • Lucrative Pension Plan
  • Bereavement / Maternity / Paternity Leave
  • Professional Development Plan Specific to You
  • Stock Options
  • Professional Study Leave
  • Full Access to Perk box
Next Steps & InterviewsIf you are interested in this role or want to find out more + discuss the position in more detail, please APPLY to the role and I will be in touch to discuss this in further detail.I look forward to hearing from you.In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.

Keyskills :
Service Manager / Account Manager / Technical Account Manager / Service Delivery / Key Account Management / Service Delivery Manager / Services Consul

APPLY NOW

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