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| Job Location | London |
| Education | Not Mentioned |
| Salary | £23,500 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent, full-time |
Service Hub Operative£23,500 per annumFull time, 37 hours per weekWho We AreC&C is a forward-thinking and innovative charitable provider of housing, care, and high-quality bespoke services exclusively for the over 55s in London.We provide quality services to general needs tenants, own and manage c.2000 properties across London and have 90 years’ experience of retirement home design and living in London. Our Fit Future Strategy 2017 - 2027 guides our path through a journey of property and service developments, making us fit and ready with a strong foundation for a new period of growth.Your RoleAs a member of our Service Hub Team, you will be operating within a dynamic, responsive and fast-paced environment, providing an outstanding service to our residents, ensuring that all queries, calls and emails are captured and resolved in a timely manner.As a Service Hub Operative, you will support the delivery of our Residential Services, including access to Housing, Resident Engagement, Tenancy Management, our C&C Direct service and the Repairs Team.About YouThe ideal candidate will be an excellent communicator, having strong and demonstrable experience in front-line customer service communications. Experience in housing/property services is highly desirable but not essential. The following are considered essential:- A proficiency in IT packages including MS Office - Experience of handling and resolving complaints, and conflict resolution- A strong background in resident/customer engagement- Good knowledge and/or working experience of welfare benefits- A qualification in housing/customer services or equivalent experienceYou will be supported by the Service Hub Manager that is passionate about supporting the teams’ personal development and careers aspirations. You will be provided with the training needed to utilise our own systems - Civica CX.C&C is passionate about fostering Diversity, Inclusion and Gender balance across the organisation and we happily welcome applicants from diverse backgrounds.Other organisations may call this role Customer Service Advisor, Customer Service Executive, Customer Care Rep, Customer Service Representative, Customer Support Advisor, or Client Services Advisor.