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Service Engineer NW London

Getinge
Job LocationLondon
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Company description:Getinge is a leading global provider of products and systems that contribute to quality enhancement and cost efficiency within healthcare and life sciences. We employ more than 10,000 people, and have operations in more than 40 countries. Saving lives is the greatest job in the world. Everything we do, from architectural planning to the equipment, therapies and solutions aim to secure the safest and most reliable care. As a leading medtech company, we focus every talent and resource towards helping our customers save as many lives as possible.Job description:Company: Getinge UKPosition: Service EngineerLocation: Field based – NW London and surrounding areasHours:42.5 hours per week,Full TimeContract: PermanentSalary: Competitive, plus company carJob Purpose:

  • To effectively carry out routine service and testing on a range of Getinges products, establish and maintain good customer relations by demonstrating a professional approach to work.
    • Key duties and responsibilities:
  • To cultivate a positive rapport with the customer, demonstrating first class interpersonal skills in a courteous and professional manner at all times.
  • To carry out mechanical servicing of equipment.
  • To carry out routine testing of Getinge equipment to the relevant standards as stated in terms and conditions of the client’s contract.
  • To carry out electrical/mechanical fault finding of equipment.
  • To carry out calibration of equipment, where necessary.
  • To maintain adequate stock levels of spare parts.
  • To produce quality documentation for submission to the customer.
  • To maintain regular communication with the internal Service Department.
  • To ensure the company equipment is being used and looked after correctly and that it is kept in a safe condition. To report all faulty equipment or equipment out of calibration to Service Supervisor.
  • To ensure that correct returns and non-conformance report procedures are followed.
  • To organise and prioritise a continuously changing workload, ensuring that all customers’ calls and enquiries are replied to.
  • To ensure safe and tidy working including use of protective footwear, work wear and hard hats were required for local site working.
  • To problem solve, combining initiative with a practical and logical approach to all aspects of the position.
  • To provide sales leads to Service/Sales Manager
  • To provide out of hours stand by cover, on a rota basis, in order to accommodate the needs of our customers.
  • To produce written reports, as and when required/requested.
  • To submit accurately completed expense claim forms, with supportive documentation, on time.
  • To maintain telephone contact with the office on a regular basis and with line supervisor.
  • To assist the team members as and when required/requested.
  • To undertake any other duties as and when required.
    • Quality System Duties and Responsibilities:
  • To observe the company rules for employees.
  • To read and comply with current relevant legislative documentation.
  • To observe the company policy on Health & Safety at Work.
  • To observe the company policy and procedures on Quality Management Systems.
  • To co-operate readily, politely and amicably with other company personnel.
    • Knowledge/Skills/Experience:Qualifications:
  • City & Guilds Levels 1 & 2 or an equivalent qualification in electrical or mechanical engineering.
  • CSCS (Service & Facilities) HVACR Skills Card.
  • HTM2030 or HTM2010 certification (desirable)
    • Knowledge/experience:
  • Previous knowledge and experience of service/testing autoclaves and/or washers to the appropriate standards.
  • Previous experience in a maintenance environment, ideally within a medical, pharmaceutical or other process industry.
    • Personal qualities:
  • Self-motivated.
  • Flexible and able to adapt under pressure in a dynamic and changing environment.
  • Genuine interest in people and be able to deal with customers in a friendly manner.
    • Permissions/ Authorities:
  • Responsibility for basic stock control, equipment and health and safety.
    • Internal and External Contacts:Main contacts, internal:
  • Service Coordinators
  • Service management
  • Projects team
  • Sales management
    • Main contacts, external:
  • Getinge Customers
  • Engineers
    • Special Features/Conditions:
  • UK Requirements: Eligibility to work in the UK (essential).
  • Driving Licence: Required to hold a valid UK drivers licence (essential).
  • Travel: Ability to travel within the UK and abroad with overnight stays as and when required.
    • Profile description:Service Engineer, Med Tech

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