Service Desk Technician, AVP

Requirements:Strong communication skills must clearly communicate technical issues with customers and management.

Understanding of desktop operating systems.
3+ years of Information Technology experience in the area of trade floor desktop/helpdesk support.
Skilled in troubleshooting in fast paced environment.
Must be able to think quickly and outside the box.
Develops customer relationships by communicating effectively.
Plans work in advance by thinking though actions necessary to complete tasks though to deadline.

Primary Responsibilities:

Takes ownership of issues and follow though issues until completed.
Approved applications on laptops/desktops.
Follows proper escalation procedures.
Updates all assigned tickets on a daily basis.
Creates a daily task list in order to manage time.
Helps maintain documentation on desktop procedures.
Assists the Service Delivery Manager in projects as assigned tasks.
Communicates with management on the progress of assigned tasks.
Performs tasks assigned by the Service Desk Manager in a timely and professional manner.
Supports and maintains environment for remote locations.

Skill Set:

Citrix Director, Citrix XenApp and XenDesktop virtualization platforms.
SysTrack monitoring solution.
Scripting and command-line language.
MobileIron endpointmanagement.
Experienced in SCCM Support - scripting, application deployment.
Desktop operating systems (Microsoft Windows, MAC OS VERx).
Microsoft Surface, Apple Hardware Series.
Deploy, install, and maintain PCs and software, tending to all adds, moves, and changes
Active Directory Administration / Users and Computers.
Microsoft Office 2010/365.

Other:

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