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| Job Location | London |
| Education | Not Mentioned |
| Salary | 55,000 - 60,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
Role: Service Desk Team LeaderLocation: Central London & WFHSalary: £55,000The CompanyOur client is the global leader in international travel and touring, with offices located in the UK, New York, Los Angeles, Atlanta, Australia, and more. Coupling a friendly and close-knit work environment with an excellent list of benefits make them oneof the stand-out employers in the area.The company believes that technology is a key contributor to success, meaning they invest heavily in continuous development and improvement of their systems and platforms, which ensures you will be able to work with all the newest and best technologies.This is an exceptional opportunity to join a thriving company which is focused on employee development and wellbeing, as-well as being able to work with an excellent team.The Role & Technical Specification OverviewYou should be confident in mentoring and leading a team of IT engineer, capable of proving high-quality support to a range of end users, covering a range of technologies, stated below:* Office 365 admin centre and stack (inc Intune, SharePoint, and Teams)* Windows Server (Any versions from 2008 - 2019* Virtual Servers - Hyper V or VMware* Hardware* Azure and Azure AD* Citrix * Active Directory & Group Policy* Network Protocols - DNS, DHCP, TCP-IP* Router and Switch troubleshootingThe Key Responsibilities* Monitor and maintain infrastructure using a range of tools and monitoring platforms* Coach & mentor a team of IT support engineers* Review and improve the service desk processes and operations* Act as a senior escalation point for more complex issues* Work efficiently to resolve P1 issues in a timely manner* Liaise closely with the NOC team and 3rd party suppliersPersonal Specification* Excellent communication skills* Excellent customer service skills* Team lead / mentoring experience* ITIL experience is highly desirable* Strong planning & organisational skillsInterviewsMy client is keen to begin interviewing candidates immediately so if youre interested in an excellent new opportunity, click apply now!In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.