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| Job Location | London |
| Education | Not Mentioned |
| Salary | 45,000 - 50,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
Service Desk Team Lead Hybrid- Belvedere, KentA large and rapidly growing facilities businessare looking for a Service Desk Manager with Team Leadership skills who wants to join their growing IT team. This will be a hands-on role and would suit an individual with solid technical experience who is lookingto progress their career. The successful candidate will be responsible for the day to day running and management of the IT Service desk function andprovide efficient, customer focused support for all users.Typical duties will be to manage the service desk team, ensuring workloads are evenly distributed and be a part of handling your own tickets and leading by example in management and resolution.You will also be required to evaluate team performance to ensure they are meetingservice level targets and dealing with incidents in accordance to agreed standards. This will also involve the monitoring of service desk resources.There will be opportunity to lead on IT projects and improve and developon their current Service Desk ticketing system.Skills required:- Previous experience within a management related role, supporting and developing employees.- Exceptional customer facing skills and a passion for providing a high level of suppoer to end users.- Solid 2nd line IT Support skills with a minimum of 3 years supporting Active Directory, M365 and Windows 10.- Knowledge of Microsoft System centre configuration manager (SCCM)