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| Job Location | London |
| Education | Not Mentioned |
| Salary | £55,000 - £65,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent, full-time or part-time |
Service Desk Manager - £65,000 – Hybrid Working – City of LondonA highly successful, global financial services business are looking for a personable Service Desk Manager to join their IT team. This is a brilliant opportunity to join an established business in a role that really adds value.Please note – hybrid working is offered- 3 days per week in the office and 2 at home.As the Service Desk Manager you will be responsible for leading a team to ensure the delivery of exceptional customer service will effectively resolving technical support issues. Reporting to the Head of Technology, you will have a forward thinking, problemsolving mindset as you lead the team to achieve performance goals and provide all users with a great experience.Key responsibilities of this Helpdesk Manager role includes:Managing the Helpdesk function across all regions; managing the team, rotas and 3 rd party organisationsMonitor and report on the performance of the service desk – ensuring SLAs are met and issues resolvedImplementing SLA and process improvementDevelop and enhance the service desk framework and processesEnsure the helpdesk is efficiently resourced to deliver a great serviceProvide training and support to usersCoach, manage and develop service desk team membersTechnology wise, exposure to the following would be beneficial:MDM - essentialMicrosoft 365 - essentialMimecast – essentialCyber Security tools like Sophos and Qualys – essential to have experience of tools but not necessarily Qualys and SophosService Now and ServiceDesk Plus - desirableThis is a role in which you will really be able to make your own; creating and implementing new processes and driving the service desk team forward.The ideal candidate will be ITIL certified and have previous Service Desk management experience.The salary on offer for this role is £65,000 plus bonus and benefits.