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Service Desk Engineer - Hybrid West London - £37,500Benefits

Job LocationLondon
EducationNot Mentioned
Salary£25,000 - £37,500 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Job title: Service Desk Engineer Contract: PermanentSalary: £37,500 + BenefitsLocation: Hybrid based in West LondonWe are currently working with a law firm who are currently looking to bring in an Service Desk Engineer to support their lawyers. They are bringing someone in on a permanent basis who is passionate about IT with previous experience dealing with Lawyers, Paralegalsand Partners.The Service Desk Engineer will have the opportunity to work on a variety of projects and progress within the firm. The Service Desk Engineer will be required to troubleshoot laptop and hardware issues as well as applications such as Word, Excel, PowerPoint,Teams and SharePoint. In addition to this, you will be working with Active Directory and Exchange supporting with email issues and adding users to distribution lists, locking accounts and managing documents. You will also be working on wide array of legalapplications such as Imanage, CompareDocs, CMS, FileSite, BigHand and Intapp.Essential skills - Service Desk Engineer:

  • Legal experience
  • Experience working with iManage, CompareDocs, CMS, FileSite, BigHand and Intapp
  • Office 365 - Word, Excel, PowerPoint, Exchange/ Outlook, SharePoint, Teams
  • Customer Service experience
  • Active Directory experience
  • Previous experience working in the legal sector
  • Strong communication skill
Desirable skills - Service Desk Engineer:
  • Networking experience
  • Windows experience
  • Experience using ServiceNow
  • Experience escalating tickets
  • Hardware support including PCs, Surface Pro, Screens, Monitors, Printers
  • ITIL certification
  • Experience with Intune
If you are interested in joining an organisation who are more than happy to invest into your learning, please apply for the IT Service Desk Analyst role with a copy of your latest CV and we will be in touch.Helpdesk / Office support / Service Desk / 1st line support / IT Support / IT Analyst / AirWatch / Azure / Intune / ServiceNow / Legal / Word / Excel / PowerPoint / SharePoint / Office 365 / MS Teams / Customer Service / Active Directory / Imanage / CMS / ComapreDocs/ FileSite / BigHand / Intapp / Exchange / Windows 10 / troubleshooting / ServiceNow / O365 / AD / Anywhere 365 / Symantec Enterprise Vault / Surface pro 4 / Outlook / Surface Pro / Printers / Monitors / PCs / Screens / W10 / Windows / Hardware / ITIL /

Keyskills :
Helpdesk / Office support / Service Desk / 1st line support / IT Support / IT Analyst / AirWatch / Azure / Intune / ServiceNow / Legal / Word / Excel

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