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| Job Location | London |
| Education | Not Mentioned |
| Salary | £40,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent, full-time |
A leading international law firm is currently looking for a full-time Service Desk Analyst to join the team.As a Service Desk Analyst your core responsibilities will involve, providing remote IT support to end users attempting to fix issues at point of call, and otherwise escalating/collaborating with 2nd and 3rd line teams to help resolve any issues. Typically,there will be circa 25+ support requests per analyst per day, split between email and telephone calls.This is a Monday-Friday (40 hours) hybrid role, with a working pattern of 1-3 days in the office (Canary Wharf, London) and 2-4 days from home, working 8-hour shifts (inclusive of 1 hour lunch) between 07:00–19:00 on an 8-week rota basis.We are looking for a Service Desk Analyst who has IT support experience within a Law Firm or in a corporate environment (such as finance, banking, etc) with a degree in IT or equivalent qualifications (Microsoft Certified, etc) being an advantage.The successful candidate would also ideally have a very good understanding of at least some of the following software and hardware platforms:Software: