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Service Desk Analyst

In Technology Group Limited
Job LocationLondon
EducationNot Mentioned
Salary£30,000 - £35,001 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

Job Title: Service Desk AnalystLocation: Seven Sisters, N15Salary: £30,000 - £35,000We are seeking an experienced Service Desk Analyst to join a public sector organisation in Seven Sisters, N15. The successful candidate will provide first line technical support to internal and external customers.Responsibilities:

  • Provide technical support to internal and external customers on a variety of hardware and software issues.
  • Troubleshoot and diagnose issues either remotely or at customer sites.
  • Ensure customer queries are resolved in a timely manner.
  • Liaise with other teams to ensure customer issues are resolved.
  • Monitor the Service Desk for any new tickets and ensure they are responded to in a timely manner.
  • Implement changes to the Service Desk process.
  • Write technical manuals and documentation.
  • Provide regular updates to the Team Lead.
Technical Skills Required:
  • Good knowledge of Windows Server + OS
  • Experience with Microsoft Office Suite
  • Azure Active Directory / Active Directory / Group Policy
  • Experience with remote support tools
  • Excellent problem solving and troubleshooting skills
  • Knowledge of ITIL processes
  • Good oral and written communication skills
  • Lots of progression on offer
Benefits:
  • 30 Days Holiday + 8 Days Bank Holiday
  • Training + Development Programme (Paid for Certs)
  • Clear progression and development plan
  • Pension totalling 25% !
  • Health insurance
  • Onsite gym / free parking
  • Great culture & team environment
If you are interested in this position and meet the above criteria, please apply for immediate consideration and interview. We look forward to receiving your application and providing further details about the role.Keywords: Technical Support, Service Desk, IT Support, Help Desk, Support AnalystIn Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.

Keyskills :
Windows Server / Windows Operating Systems / Active Directory / Group Policy / Office 365 / Exchange Server / Azure / SharePoint / VMWare / Hyper-V/

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