Service Designer, Deloitte Digital, Consulting, Edinburgh

Job Description

Your opportunityPart Business. Part Creative. Part Technology. One hundred per cent digital. At Deloitte Digital, we connect creativity with technology for business. Bringing empathy, ideas, and experience into digital transformation. Together with all of Deloitte, we create connections across the breadth of our people, organisation, and ecosystems to make an impact that matters to our clients and to society. Were a new type of creative digital consultancy that fuses strategy, tech and design to identify where businesses need to be, then get them there. Fast. Want to help us shape the future Were looking for experienced practitioners from a consulting, design, tech or business background who can show our clients whats next, then work with our mixed-discipline team to make it happen. As part of our Consultancy practice, your career with Deloitte Digital can take multiple paths. Including: customer and channel strategy, customer experience design, designing new service capabilities and operations, mobile, online and contact centre technology solutions, and related technology and operational change programmes. We embrace the strengths of diverse talent within our team. You may have a brilliant mind, be a confident communicator or a nerd for all things digital, or you may have an impeccable business instinct, a collaborative outlook and a flair for big ideas We encourage consideration of flexible ways of working, both formal and informal arrangements that allow for the best outcomes for our people and our clients. If this opportunity is of interest to you with some flexibility, please do discuss with us. Are you looking to return to the workplace after an extended career break For this role we can offer coaching and support designed for returners to refresh your knowledge and skills, and help your transition back into the workplace after a career break of 2 years or more. If this is relevant for you, just let your recruiter know when you make your application. Your role Were expanding fast, so were looking for people who are, by which we mean natural initiative-takers who bring out the best in others, are brilliant listeners and can grow our business without compromising standards, integrity or culture. You will work with outstanding digital talent across disciplines to innovate and create great solutions for iconic brands. Your specific responsibilities will include: •Applying a research-based, design-led approach to scoping and solving complex challenges •Owning elements of Service Design projects, with the support and review of your team lead •Supporting research and design activities across the design process, including: -Qualitative and quantitative user research -Gathering and analysing relevant operational data -Developing personas, journey maps and service blueprints -Running codesign sessions with users to develop solution -Creating low fidelity prototypes to test service concepts for a variety of digital and non-digital touchpoints -Testing service concepts and gathering feedback •Thinking strategically, to assess how service concepts meet strategic / commercial / policy goals, and fit within relevant constraints •Playing an active role in planning and running client and internal workshops, facilitating discussions with multidisciplinary teams •Communicating research findings and design concepts accurately and effectively, to both technical and non-technical stakeholders •Considering accessibility and ethical factors throughout research and design •Broad understanding of agile delivery methodologies •Advocating design-led service transformation, and the design process as a whole •Building key client relationships •Actively building professional relationships with colleagues and clients to increase your network and broaden your knowledge base within design •Keeping up to date and building a point-of-view on relevant design, industry and technology trends •Supporting the Service Design team, and the wider Deloitte Studio, in the creation of client-ready presentations and proposals to secure new work •Actively contributing to the Design practice by participating and leading community events and activities outside of project work •Contributing to the development of our design methods and tools •Work effectively in diverse teams within an inclusive team culture where people are recognised for their contribution Your work, your choice At Deloitte we believe the best impact is the value we add, not the hours we sit at our desk. We carefully consider agile ways of working, both formal and informal, that allow for the best impact for our people and our clients. Please speak to your recruiter about the working pattern that works best for you. Location Through our studios spread across the globe, we help our clients imagine, deliver and run the future, through from customer research right through to implementation. And we love doing it. This role is based in our stunning central studio location at the heart of Edinburgh, with its state-of-the-art Deloitte Greenhouse, youll never tire of those caste views, but when you do, youll also have a chance to work with clients throughout Europe and beyond. Work pattern: This is a permanent contract opportunity. The role can be worked on a full-time basis. Our team members work a variety of agile working patterns. Tell us what arrangement works for you and well try to accommodate. Your professional experience Overall, youre an ideas person and problem solver as well as a hands-on doer - thats important. You know it takes a mix of people to do amazing work, so you love collaborating with and learning from people with different skills, backgrounds and perspectives. If you have an interesting or unusual mix of skills yourself, even better. •Experience applying a range of design skillsets (research, ideation, prototyping) at the level of an end-to-end service and experience •The ability to understand and articulate how an end-to-end user experience is supported and enabled by people, process, and technology •A passion for learning about the world, human behaviour, and the motivations that lie beneath the surface •The ability to tie observations from research to recommendations and actions •Comfort with ambiguity and experimentation •The ability to work in dynamic conditions, and transition quickly between collaborative and individual work •Compelling written and spoken communication •Strong planning, organisation and documentation skills •An interest in multiple design disciplines and approaches, and the ability to quickly dive into a new domain or process •A collaborative nature, drawing motivation from effective teamwork Your service line: Consulting Our people and the way we work are the two things that set us apart in the consulting universe. For us, collaboration is fundamental to success, along with an unrivalled depth and breadth of expertise. We work closely with our clients and each other, at every stage of every pro