Service Designer

Job Description

Bringing that feel-good energy.Were the newest face amongst the E.ON group of companies. E.ON Next is all about creating a sustainable future, now. Were moving our energy in the right direction, one little big step at a time. Join us in our mission to bring feel-good energy.We’re also here to make this whole energy thing way easier for our customers. Like, really easy. That means providing exceptional service and using state-of-the-art tech to do it.As part of a lean Digital start-up team, youll be wearing multiple hats. While your primary responsibility is to lead E2E service design strategy and implementation, youll also need to pivot to UX/UI design tasks when necessary. The ability to switch betweenroles seamlessly is critical in this fast-paced, ever-changing environment.Key day-to-day responsibilities:

• Lead and execute E2E service design projects, focusing on both offline and online customer touch points, while aligning with business objectives
• Conduct comprehensive customer research to understand the customer journey, identifying gaps and opportunities for enhancement in both offline and online experiences
• Create service blueprints, customer journey maps, and user personas to inform and guide team decisions
• Facilitate cross-functional workshops to align team members on service design solutions and business goals
• Rapidly prototype service design solutions and collaborate closely with other departments for implementation
• Pivot to UX/UI design tasks as required, such as developing wireframes, mock-ups, and prototypes for digital products
• Continuously monitor metrics to assess the impact of your service design and UX/UI strategies, making data-driven adjustments
• Present findings, updates, and strategic insights to the team and leadership, advocating for the integration of service design across the organisation

Qualifications:

• Bachelor’s degree in Design, Human-Computer Interaction, or related field
• Minimum of 5 years of experience in service design and UX/UI design, preferably in a start-up environment
• Strong portfolio demonstrating complex E2E service design and UX/UI projects
• Proficiency in service design and UX/UI design tools like Smaply, Miro, Sketch, Adobe XD, or Figma
• Excellent problem-solving, analytical, and communication skills
• Flexibility and adaptability in a rapidly changing start-up landscape
• Familiarity with Technology & Data is a plus

Here’s what else you need to know

• Closing date – Wednesday 8th May2024
• We’ll have regular team socials and lively team chats
• Competitive salary
• Location – London with travel to our other sites when required.
• Working environment: Flexible hybrid working – a blend of in the office and home working.
• 26 days holiday plus bank holidays each year – this includes a guaranteed day off for your birthday if you want it.
• Generous pension scheme (you contribute 5%, we contribute 6%, increasing to 10% after 2 years)
• Excellent parental leave allowance.
• The chance to choose from our award-winning Flexible Benefits package which includes the option to buy up to 10 days holiday a year.
• We’ve exciting opportunities for everyone to develop their talent at E.ON. Our open access, inclusive talent networks provide networking, learning and development for all, building your skills, qualifications,and capabilities throughout your career.
• For all successful candidates. Due to the nature of this role your employment will be subject to a basic DBS (Disclosure Barring Service) check being carried out by ourselves via a 3rd party service provider

We’re committed to equal opportunities and actively promote a diverse and inclusive working environment, and fairness for everyone.We realise the best people bring their energy at different times, so we’re happy to talk flexible working. We offer a range of flexible working options, including full time, part time, job share, remote working and variable start and finishing times.