Service Coordinator

Job Description

We are currently recruiting for a Service Coordinator to work in our Penge Office PURPOSE OF ROLETo support the Engineers and Technical supervisors each morning, in the recording of previous days accurate working hours.

• Collate time sheets weekly and confirm any overtime worked for previous week.
• Follow up on Out of Hours calls each Morning with engineers and liaising with Medicom when needed.
• Allocating calls to alternate engineer when necessary.
• Liaise with the field team and suppliers regarding any stock issues.
• Process urgent orders if Parts team are unavailable.
• Chase suppliers for POD’s and ETA’s.
• Daily chasing of parts for jobs and releasing back to engineer when parts are confirmed on site.
• Logging store checks and Audit calls for engineers.
• Assist in call handling and checking the Engineers job lists making sure they have been scheduled.
• Pass non Iceref calls, incorrectly logged over to the help desk.
• Uniform and PPE ordering for new and existing engineers.
• Raise Monika calls on Compass system.
• Processing condemnations of cabinets which need to be removed from store and following them up in a timely manner.
• Ensure accurate and up to date info for your designated areas boards.
• Liaise with technical supervisor each afternoon to go through areas and update board information accordingly.
• Communication with stores in regards to updates with calls logged
• Hiring and off hire vans for engineer MOT’s/Servicing, with Iceland Fleet department.
• Continual monitoring of allocated areas for any off sale/Urgent calls that the field team need to be made aware off
• Ensuring technical Supervisors are made aware of jobs for engineers on leave, for reassignment.
• Contact stores the week before to confirm PPM bookings (planned Preventive Maintenance) and remind stores in advance when engineers are going to stores.

• Help with Out of hours weekly rota and to communicate any changes with Medicom and engineers
• Liaise effectively with the Office manager, FSM’s and Technical supervisors

KEY ACCOUNTABILITIES

• Can communicate well with all types of people and behave in a professional manner
• Leads by example and encourages others to develop team working and promoting team sprit.
• Support changes and help others cope.
• The ability to analyse data, spot problems and propose solutions.
• Accurate data entry
• Time Management of workload
• Delivers key accountabilities on time
• Understands all types of customers and their different needs, ensures their teams remain focused on who is to be served by their department.

TECHNICAL SKILLS

• Proficient in Microsoft Word, Excel, and Outlook and be able to pick up the Company’s Compass and Eros System

Make a difference to your career, we expect a lot but you’ll get a lot back in return. We will help you grow and develop your career and give you the freedom to show that you really care.Alongside this we can offer you:

• A very competitive salary with an excellent benefits package
• 25 days holiday, plus 8 days bank holiday
• 15% store discount, 30% club individual restaurant discount
• Discounted gym membership
• Charity fundraising events
• Educational sponsorship
• Enhanced maternity/paternity leave
• Long service awards
• Reward & recognition
• Online discounts at over 150 retailers and cashback on shopping, holidays, insurance and more!