Service Co-ordinator - Management & Leadership Hub

Job Description

Purpose of roleThis Management & Leadership Hub (M&LH) role will expand LAPGs current training and support offer, broadening the range of services that LAPG offers to NfP organisations delivering specialist advice. The role will provide direct supportto the M&LH Director and work closely with LAPGs learning and development, member services and policy teams. The M&LH role will support the Director to deliver the project plan and meet the expectations of both service beneficiaries and current and futurefunders. It is key to this role that the Co-ordinator has experience of managing the delivery of training and support services and the expertise to adapt those services to the emerging needs of the specialist advice sector, both in terms of content and inrelation to modes of delivery. The role will both learn from and inform LAPGs policy, campaigning and operational work and ensure that LAPGs services are co-ordinated with those offered by other network and membership bodies to maximise impact and minimiseunnecessary duplication.ContextLAPG has always had a strong training offer which reflects its unique position as the only body representing the views of and catering for the needs of all those who contribute towards the delivery of the legal aid scheme. Inrecent years that offer has expanded to focus on the development of professional and personal skills and competencies and on practice management. The creation of this new role, and the broader M&LH project, is a recognition that LAPG is well placed to deliverservices that strengthen management and leadership capacity across the specialist advice sector. The M&LH project is one of a number of the Community Justice Funds FunderPlus initiatives and will work collaboratively with complementary programmes from bodiessuch as Law Centres Network, Citizens Advice and AdviceUK.Key task areas and dutiesCo-ordinate the services delivered by LAPGs new Management & Leadership Hub, including the Management & Leadership Programme, Introduction to Management course and online trainingand support resources. Assist the M&LH Director with his functions (including diary management and consultancy delivery). Assist with the delivery of consultancy projects, which will include managing consultancy allocations and coordinating the work, reportingand invoicing of independent consultants. Resolve training delegate and client queries and manage delegate and client relationships. Work alongside the Operations Officer to maintain software licenses and other M&LH operational resources. Assist the Directorwith the design of and then coordinate the alumni programme and the peer-to-peer support and mentoring schemes. Support the Operations Officer, Director and SMT with the development and maintenance of LAPGs online and social media profile and content. Assistthe Director with compliance and reporting requirements of any grant funding arrangements that support the M&LH and the preparation and presentation of reports to LAPGs Board of Directors. Have or develop expertise in podcast and video production and assistwith the production, editing and publication of the same. Coordinate all M&LH training and events, including: deliver the expression of interest/allocation processes for training places maintain a training diary and ensure attendees have appropriate joininginstructions maintain resources and training materials and ensure that content owners review and update them as appropriate arrange meetings and book venues, catering etc. maintain and update the training platform monitor training attendance, feedback andattendee issues allocate tutors and act as a liaison between delegates and tutors where appropriate Work collaboratively with LAPGs partner organisations such as The Law Society, Law Centres Network, AdviceUK, Legal Action Group and Citizens Advice to ensurethat training programmes are co-ordinated, have maximum impact and reduce the potential for competition and duplication. Respond to ad hoc requests for in-house or tailored training services by co-ordinating LAPGs offering and liaising with external providers/trainerswhere necessary. Support the delivery of LAPGs key events such as the annual conference and LALY awards. Work collaboratively with the Service Co-ordinator (Learning & Development) to ensure co-ordination across all of LAPGs training and support servicesand provide cover for that role where necessary. Other tasks to support the delivery of LAPGs Strategic Plan as appropriate.