Service Architect 18 month secondment / Fixed term contract

Job Description

The Bank of England is the UKs central bank. Our mission is to deliver monetary and financial stability for the British people. The Bank of England is a diverse organisation. Each of its 4,000 people are committed to public service and dedicated to promoting the good of the people of the United Kingdom by maintaining monetary and financial stability. Work for an organisation steeped in history with a front row seat for the digitalisation of the financial sector, and the rise of rise of fintech and regtech. A core organisational strength, with our people at our centre, Technology enable the Bank of England to deliver its mission by providing a hugely diverse set of technical solutions and platforms. From supporting critical systems which underpin the UK economy, to evolving data analytics, reinventing our online presence, and introducing a fully digital workplace. Be part of a team thats constantly evolving, just like our industry. We take pride in our people, with backgrounds and experiences as diverse as the solutions they provide. Youll enjoy flexible working opportunities, a strong sense of community and well-being, and a collective mission to promote the good of the people of the UK. All of which add up to make the Bank a hugely rewarding place to work. Few organisations pair over 300 years of heritage with the opportunity to work with state of the art technologies in cyber security, payments and data analytics. Unlike many, we provide both engineering and development in-house. This internal expertise allows us to really understand the diverse needs of our historic institution and work using agile methodologies to meet them. We are constantly evolving, just like our industry, and there has never been a more exciting time for you to get involved.Our focus on inclusion is to build greater diversity in order to reflect the society we serve and be an employer of choice. This role sits within the Digital Services organisation, which owns and runs the key ITIL processes across Technology (Incident, Problem, Change, Service Asset and Configuration Management) as well as the operational management of our Data Centre service and Colleague Computing Service. Team Description The Technology Service Engagement team consists of 5 teams responsible for IT Change Management, Service Introduction, Service Asset and Configuration Management, Service Management and Problem Management. The Service Architect reports into and represent this area whilst working on IT Transformational Programmes.Brief Posting DescriptionThis role will be helping to establish Service Architecture as a discipline at The Bank of England. This will be taking a hands-on approach and show the value Service Architecture, with a view to embed within the organisation.You will be responsible for defining the service design requirements needed in support of an IT Transformation Programme, involving the integration of enterprise-class solutions across the organisation. These solutions encompass but are not limited to Cloud, and middleware solutions that will designed to ensure they can be made operational from a support, maintenance and governance perspective, at an enterprise level.The Service Architect role represents the Banks Technology Division and is responsible for ensuring all IT Services delivered through projects are designed built introduced in a safe supportable way. Through matrix management and senior management influence and industry level delivery experience, it ensures that IT Services are fit for purpose and fit for use enabling the Bank to perform is core purposes.Detailed Description As the Service Architect, you will be required to look at the solutions and understand: what the Service Design should look like, designing and proposing potential changes to our current operational processes including any process transformation, and the necessary resources required to support the design. The Service Architect is concerned with all aspects of the Service, ensuring that comprehensive and forward looking service designs are produced; incorporating operational requirements early into technical designs required to manage a structured and safe transition to live service. The Service Architect will represent the Service and Support organization and work closely with project teams, multiple Technology and Business directorates and Senior leaders to apply methodical excellence whilst applying their extensive knowledge of Service Management. The Service Architect will be a subject matter expert on Service Design / Service Architecture and Service Management principles, and act as a single point of contact representing the Digital Service division, and area of specialism. Leading the decision making process and influencing divisional thinking around processes and operating models Essential Criteria - The successful candidate will Functional knowledge• have a track record of success in Service Architecture and Service Design roles in an IT environment with a focus on Cloud & AWS ,Enterprise wide solutions, End User Computing, Enterprise and Managed Services, Data Analytics and Cyber Defence/Security• have experience of maturing the Service Architecture process, with a focus on cloud services and agile delivery methodologies. • have a clear vision for the service architecture and design discipline• have experience of creating Service Design Packages on large scale transformational programmes • have a track record of process implementation and a background of working to both current standards, but also creation of process for a new operating environment• have experience of identifying service based risks and issues.• have knowledge of the technologies used to build and operate digital services.• understand the different technical roles in a multidisciplinary team.• have experience of Project Lifecycles, in both waterfall and agile delivery.• Have experience of understanding Non-Functional Requirements and Service Design. • have Service Management Tool Design & Specification experience• ITIL V3 Foundation qualification (Pre-requisite).• ITIL V3 Lifecycle qualification in Service Transition ( Pre-requisite).• ITIL V3 Lifecycle qualification in Service Design ( Pre-requisite).Situational Awareness • Be able to have an overall perspective on business issues, events, activities and an understanding of their wider implications and long-term impact. This could include determining patterns, standards, policies, roadmaps and vision statements.• Be capable of producing comprehensive service designs, incorporating business requirements, wider standards, live Services capabilities and external suppliers.Leadership• Be capable of making and guiding effective decisions, explaining clearly how the decision has been r