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Senior Workplace Manager

Interserve
Job LocationLondon
EducationNot Mentioned
Salary£16,000 - £60,000 per annum, inc benefits
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Position Overview:The Senior Workplace Manager will have overall responsibility for FM Operations covering the W1 complex and other London sites within Regional area reporting into the Regional Operations Manager. Managing FM Operational activities with focus on Service Delivery, Client Liaison, Contactor Management, Compliance and Health and Safety.Key Accountabilities:

  • To manage, develop and implement FM Operations maintaining a strong operational performance and 1st class service to the BBC
  • Acts as main point of contact to Client and customers
  • Develop a relationship with the BBC at a senior level, to align operational and site specific goals/requirements
  • Work with all FM service lines to provide support and guidance and ensure excellent service delivery to the Client and Customers at all times
  • Ensure that disruptions are kept to a minimum and liaison with key suppliers is maintained and there is no impact to broadcasting
  • Maintain high levels of customer satisfaction by continually reviewing and improving Customer Service and Customer/Client Satisfaction is demonstrated through the approved key performance indicators or maintaining current performance levels in a changing business environment
  • Establish standardised processes and procedures across the site in compliance with legislation and meeting industry ‘best practice’
  • Compliance to 14001 Waste regulations
  • Identify additional works for the site/s and be responsible for initiating value add initiatives
  • Awareness of contractual obligations
  • Ensuring that Safety, Security and Resilience arrangements relating to FM are in place to ensure uninterrupted operations 24/7. Ensure sites are secure by ensuring Security policies are followed and management of access control system is in order
  • Ensure that Business Continuity arrangements are in place, and regularly tested for all buildings under your control.
  • Support the delivery of additional projects across the portfolio in conjunction with the projects team.
  • Regular Building walks of entire W1 estate to identify any required works, log these and follow through to completion by liaising with teams responsible
  • Provision and compilation of accurate reporting in line with KPI’s and SLAs and assist ROM in monthly reporting
  • Overall management of work order management to ensure minimal monthly breaches or failures
  • Any other duties that may be required and which are considered by the line manager to be consistent with the level and the general responsibilities of the role.
  • Deputise for the Regional Operations Manager when required.
    • People Management & HR – Strong People Management skills are required for this role
  • Direct management of Logistics Team & FM Loading Bay activities, Front of House services, Events Team and ID Unit
  • Managing performance and absence
  • Knowledge of investigation and disciplinary procedures
  • HR related issues
  • Recruitment
  • Manage and develop the site/s team/s through effective induction, training, development and annual appraisals
  • Develop talent
  • Coordinate a one-team approach through coaching, training and continuous professional development
    • Health and Safety
  • Maintain a good working knowledge of relevant Health & Safety legislation
  • Manage any FM involvement with Fire and Water Risk Assessments and ensure remedial actions are closed out within the required timeframes
  • Assist ROM with Director Audit requirements
  • Carry out regularsite audits e.g. KPI, QHSE etc.
  • Ensure incident management plans are kept updated and be main point of contact to DFMs for incidents
  • Maintain a safe working environment within the areas of responsibility and champion zero accidents and incidents
  • Ensure monthly reporting of hazards and interventions is carried out and all actions are closed out within the required timeframes
  • Ensure all training is carried out by all teams as required and records are kept up to date
  • Ensure site documentation is reviewed and updated as required
  • Ensuring that all sites meet Health and Safety, Statutory and Contractual obligations, and that the requisite supporting documentation is complete and readily available at all times.
    • Finance:
  • Approval of works/supplies up to designated limit
  • Raising PO’s & JAF’s
  • Weekly update of JAF’S and informing Commercial if they have been completed
  • Updating weekly forecast spend
  • Approval of Payroll for direct teams
    • Personal Experience/Qualifications/Skills:
  • Experience in FM Management
  • Understanding of engineering disciplines e.g. electrical and mechanical
  • Commercially aware with a good understanding of cost controls and budgets
  • Ability to work under pressure in a highly demanding environment
  • Decision maker and problem solver
  • Strong People & Team Management skills
  • Self-motivated with strong communication skills both oral and written
  • Strong Customer Relation skills
  • Experience in dealing with suppliers/contractors
  • Good knowledge of SLA’s/KPI’s and measurement procedures.
  • Self-motivated, team player and ability to motivate others
  • First class planning and Organisational skills
  • Experience of managing satellite sites
  • Understanding of Projects
  • Computer literate with experience of word, powerpoint and excel
  • Sound knowledge of QSHE – ideally NEBOSH certificate
  • Diplomacy and Flexibility
  • Incident management experience
  • Membership of a professional body e.g. BIFM

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