Senior UX Researcher

Job Description

We are currently recruiting for a Senior User Experience Researcher to be a part of our creative and innovative team!The team is currently based at our digital garage in Hoxton (London) however we are flexible with location for the role but traveling toHoxton maybe required post pandemic. At Aviva, we build products and services that help people make better decisions about their financial future. We would love to hear from you if you are creative and passionate about user experience as much as we are. Youwill be part of a team that creates digital products which help our customers build financial resilience. In addition, you will work with a diverse group of people who have a wide range of experience in many different sectors. This role could be ideal foryou if you are seeking an opportunity where your input/contribution could make a real difference and have a positive impact on the future of 30 million people. You will be given the prospect to influence the design of our complex global digital products bycreating original research. As the Senior User Experience Researcher, you would need to have the ability to articulate the value of research as well as executing it. Along with having the exposure of delivering digital experience for a complex organisationand a good understanding of all UX research methodologies.Please submit your portfolio or a link to your portfolio with your application.Responsibilities in the role:Plan, execute and communicate user experience research that provides tangible findings andclear calls to actionWork with designers, product managers, strategists and developers to prioritise research opportunities in an agile, fast-paced, iterative environmentCapture insights through research and workshops that will help inform design outcomes(i.e. users journeys, information architecture)Apply qualitative methodologies as well as best practices and core principles of great user experienceProduce written reports and live presentations that inspire action through clarity and relevance, for audiencesranging from technical thinkers to highest-level executivesRepresent the customer in the product development processEnthusiastically advocate for the value of research across the businessHave a good understanding of qualitative methodologies as well as bestpractices and core principles of great user experienceSkills and experience were looking for:Have a passion and care about your craftExposure to delivering digital experience for a complex, global organisation Ability to demonstrate a track record of deliveringworld class researchExperience of communicating and presenting metrics effectively to support recommendationsHave a good knowledge of usability, user experience research tools and qualitative techniques across multiple channelsExperience of collaborating withand presenting to people from many different walks of lifeExperience of working within financial services (preferred)Excellent communication skills in order to build relationship with stakeholders and individuals from different business areasWhat will youget for this roleSalary between £50,000 - £60,000 depending on skills, experience and qualificationsGenerous defined contribution pension schemeAnnual performance related bonus and pay reviewHoliday allowance of 29 days plus bank holidays and the option tobuy/sell up to 5 additional daysUp to 40% discount for some Aviva products through "My Aviva Extras" plus discounts for Friends and Family (some exclusions apply)Excellent range of flexible benefits to include a matching share save schemeWorking at AvivaAtAviva, were people with a purpose. To be with you today, for a better tomorrow.We bring this to life by ensuring managing risk is at the heart of the way we all work. We love people who do the right thing for our customers, and our colleagues. We want peoplewho speak up, who take ownership, and who make good decisions.The way we do this is important too, were all about our people - thats you - so we can be pretty flexible. If you want to work from home some of the time or change your hours so you can pick upyour kids or care for someone in your family, were very open to that. In fact, we dont advertise roles as either part or full time, because we know each person has different needs, just as each business area has different needs. So, its up to you to discussworking hours during your interview.We care deeply about being inclusive and that means we encourage applications from people with diverse backgrounds and experiences. We want our employees to bring their whole self to work and that starts with you.We interviewevery disabled applicant* that meets the minimum criteria for the job. Once youve applied, please send us a separate email stating that you have a disclosed disability and well make sure we interview you.Wed love it if you could submit your applicationonline. If you require an alternative method of applying, please give Guv a call on or send an email to .*As defined in The Equality Act 2010*. By minimum criteria we mean you should provide us with evidence which demonstrates that you generally meet thelevel of competence required and have the qualifications, skills or experience defined as essential to perform the role.