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| Job Location | London |
| Education | Not Mentioned |
| Salary | £80,000 - £100,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent, full-time |
This disruptive AI SAAS tech organisation is solving one of the most negative aspects of the eCommerce customer experience, a problem that reduces conversion, increases abandonment, and erodes customer loyalty. They have pilot data that proves both consumer delight and increased revenue for retail/marketplace customers and their tech will change the way consumers shop. This role involves joining them on the journey through pilot study to global launch and market scaling.The software will transform and disrupt the way consumers buy retail products, holidays, vehicles and even apply for jobs. As a result, its critical that the end-to-end customer experience is exactly right to ensure large-scale adoption.To help deliver this, we need an ambitious Senior UX Architect / UX Lead / Head of UX with world-class experience innovating and disrupting consumer-facing software products within a corporate/enterprise SaaS context.This is a small team that will scale over time. You will think strategically but go the first mile yourself, being hands-on, while managing an experienced UX designer.The Senior UX Architect / UX Lead / Head of UX will:-Take the consumer shopping user experience to a new level, from smooth onboarding and through a comfortable customer journey, for first timers and enthusiasts alike-Create a rapid test and learn environment, using customer data and feedback to refine and improve the existing product-Shape the B2B customer experience, including an administration portal and insight dashboard-Work collaboratively with internal teams and customers to continually improve the product experience through pilots, implementations, and mass adoption-Manage one UX designerCandidates for the Senior UX Architect / UX Lead / Head of UX role must have-Strong experience as a UX Lead / UX Architect, designing consumer experiences for mass consumer products/environments-World-class experience innovating and disrupting large scale consumer-facing software products (eg eCommerce, media, travel, entertainment, content streaming, mobile experience, etc)-Experience working with a SaaS tech software vendor-Experience improving an existing product. This isnt building from the ground up but improving whats already there-Comfort setting the strategy as well as being hands-on-Experience of eCommerce / marketplace customer experience is an advantageThe role is remote/home based but its likely there will be a London hub in the medium term, so candidates must be able to commute to central London. Required skills
Keyskills :
Seni UX Architect / UX Lead / Head of UX