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Senior Resident Liaison Officer

Fawkes and Reece
Job LocationLondon
EducationNot Mentioned
Salary£38,000 - £40,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Senior RLO Based in South East London Static project - for the time being need to be flexible to move Need to have a full valid drivers license + own car We are looking to recruit an experienced Senior Resident Liaison preferably with experience in supervising social housing / maintenance projects. This role could also suit an experienced RLO looking for the next step up in their career.Roles and responsibilities for this position include -

  • Set up, undertake and manage the Tenant/Customer/Resident Liaison Service across multiple sites in the London and surrounding areas
  • Attend regular client representative and tenant meetings to ensure highest level of customer service is provided at all times.
  • Ensure a consistent approach to customer care is adopted by all RLOs across the contract.
  • Monitor and identify the recruitment, training and development of RLOs.
  • Manage the Tenants Complaints procedures as a point of escalation.
  • Maintain and update the on-site Database to reflect on-going works.
Other information: Need a full valid drivers license Happy to travel as projects will move aroundClient facing - professional - able to work to a high standard Monday to Friday 8am till 5pm

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