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Senior Receptionist

Career Legal
Job LocationLondon
EducationNot Mentioned
Salary£32,000 - £35,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

Due to ongoing growth, we have a Senior Front of House role open within the firm. This will be a busy role, taking responsibility for the efficient running of our front of house and switchboard services. You will focus on the development of the team memberswhilst ensuring our clients receive a positive and excellent experience every time, whether this is in person at the office or by telephone.You will assist with:

  • Lead from the front - Motivate and mentor the team - bringing out the best in their customer service standards.
  • Manage the rota for FOH, ensuring cover between the hours of 08:00 and 18:00.
  • Meet and greet all visitors and staff in the office, ensuring a welcoming environment.
  • Manage meeting rooms, updating internal guest lists, and arranging refreshments or other requirements.
  • Ensure tidiness and general upkeep of the client facing areas and assisting with hospitality for in-house events.
  • Liaise with the Events team to provide support for internal events.
  • Manage Firm hospitality requests.
  • Manage security passes and access to the building for deliveries, and collections.
  • Liaise with the Facilities team to support them in the smooth running of the building.
  • Deal with clients and fee-earners face to face and on the telephone.
  • Answer all incoming telephone calls via the switchboard in a timely manner, displaying empathy and excellent customer service to all callers.
  • Manage courier and taxi bookings on behalf of clients and fee earners.
  • Manage FOH processes and ensuring that the team keep up expected standards.
  • Provide cover for the Support team as and when required and other relevant administration and housekeeping tasks.
  • Suggest and implement service level improvements.
You will ideally:
  • Have a minimum of one years’ experience in a busy front of house role.
  • Have previous experience supervising others.
  • Professional appearance, with good manners and a willingness to provide a quality service to the client.
  • An excellent communicator and able to communicate with vulnerable clients and professionals visiting the office.
  • Be able to demonstrate a flexible attitude, strong organisational skills, an ability to work well under pressure, manage multiple priorities, and meet deadlines.
  • Be able to demonstrate excellent attention to detail.
  • Be confident, approachable/friendly, articulate, and work well in a team.
  • Be an enthusiastic, positive, team player with strong leadership skills.
  • Be proactive and be prepared to assist with anything within the Facilities or Support team’s domain.
  • Have an excellent work ethic, including excellent time keeping skills, and the ability to act and communicate professionally.
Working hours will be flexible between the core hours of 08:00 and 18:00 (on a rota basis), with occasional cover for out of hours events and any emergencies that may arise.Please apply today for immediate consideration.

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