`Senior Product Manager

Job Description

The Senior Product Manager reports to the Head of IT and leads the new Product division of the IT department. Responsibilities:The Senior Product Managers responsibilities are focused on development, continuous improvement and maintenance of bespoke IT Products developed in-house by Partners. The Senior Product Manager works in close collaboration with the Systems and Training teamwhose focus is on implementation, continuous improvement and maintenance of externally provided systems and interfaces between those systems. The split of responsibilities between the two teams is defined by the element of IT infrastructure which the teamis responsible for developing and maintaining. The Senior Product Manager has the following responsibilities:

• API
  • Implement infrastructure and processes to ensure API can efficiently meet the demands of the business as it expands, maintaining very high responsiveness and availability.
  • Develop and manage the API roadmap.
  • Coordinate with App, Website and other product owners to ensure alignment of the roadmap with their needs.
  • Manage internal and external development resources to deliver the API roadmap on time and budget.
  • Closely collaborate with the Operations teams to embed change or processes required to support the functionality & performance of the API.
  • Collaborate with the Data Protection and Information Security team to ensure high levels of compliance in API.
  • Maintain API documentation to enable parties to integrate it effectively.
  • Implement and manage version control on the API.
  • When needed, build an internal development team.
• Manage delivery of future bespoke Products delivered by the IT Team
  • Work with Doctors, Medical Secretaries, patients and other users to identify opportunities to innovate.
  • Scope initial requirements for new product functionality.
  • Develop business cases for approval.
  • Develop project plans and budgets.
  • Manage internal or external developers to deliver required functionality.
  • Collaborate with other teams throughout (Operations, Data Protection and Information Security, Guest Experience, Commercial, etc.) to ensure new products are successful.
  • Collaborate with stakeholders to prioritise and define product requirements, ensuring they align with business objectives and customer expectations.
  • Maintenance & continuous improvement of all bespoke products.
  • Implement feedback mechanisms to drive continuous improvement of all bespoke WHP products
  • Partner with the Commercials team to develop go-to-market strategies, product positioning, and effective product messaging.
  • Stay up-to-date with industry trends, emerging technologies, and best practices in product management, bringing new ideas and approaches to the team.
• Strategic IT projects
  • Manage delivery of major IT projects across WHP, including those outside the bespoke systems arena.
  • Project #1 will be to lead the roll-out of a Clinic Letters interface to Seamless Practice Management.
• Seamless Practice Management
  • Support the Systems and Training team in maintaining and expanding the Seamless Practice Management interfaces.
  • Support the Systems and Interoperability team to expand and improve Seamless Practice Management interfaces.
  • Support the Systems and Interoperability team in working with external partners.
• IT Leadership and support.As a senior member of the IT Team, the Product Manager would be expected to support the Head of IT and other members of the IT team, for example:
• • Deputising for the Head of IT as required.
  • Developing product & project management infrastructure and skills across the team.
  • Crisis management.
  • Mentoring, advising and training members of the team.

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