Senior Performance Analyst

Job Description

SummaryAt HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve. We want to maximise the potential of everyone who chooses to work forus and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you. Diverse perspectives and experiences are critical to our success and we welcome applications from all people from all backgrounds with theexperience and skills needed to perform this role. At HMRC we are already one of the most digital organisations in the UK and were creating a world-class IT function. With 50 million customers to serve, over 60 thousand colleagues to support, and £600 billionto collect to fund UK Plc, our IT operation is huge. Operating on a stage this big would faze many, and it is not for everyone. But, for those who are up to the challenge, we offer unique and unparalleled opportunities to work with some of the latest technologiesand make a real, lasting difference. Here in HMRCs Chief Digital & Information Group (CDIO) were increasingly delivering in-house through our growing network of digital delivery centres - hi-tech, state-of-the-art facilities across the UK. The Team ValuationOffice Agency Customer Group (VOACG) provides digital services and IT support drawing on HMRCs digital expertise to ensure our customer The Valuation Office Agency (VOA) get the right level of service as well as building and supporting specialist, uniqueservices. The VOA is investing over £30m in transforming its services to reflect the up to date demands of taxpayers.Job descriptionAs a senior performance analyst, you will lead on understanding the user journey through data and analytics, analysing the performanceof the service and understanding areas for improvement. This role will challenge you to act as a driving force within your team and the business to move towards data driven design. You will provide data and compelling evidence that will inform the way inwhich services are designed and iterated. You will also be working collaboratively with agile teams which will offer you the opportunity to work closely with those within thescrum team,external stakeholders, and those within the wider PA community acrossHMRC who you will proactively support and mentor. The ideal candidate A keen analyst with an inquisitive mindset, You will already have a collaborative approach and a passion to communicate effectively. You will take accountability and ownership and can coach,mentor, reflect and to give and receive feedback. You will be flexible and adaptable, working with a sense of urgency and be passionate about having The Customer at the heart of what you do.Responsibilities- Be a practitioner in analytical best practicesuch as data visualization, quality assurance, and communicating analysis and insight, as per the DDaT skills framework for performance analysts. - Experienced in using Google Analytics, Google Tag Manager and have strong Splunk coding skills (amongst otheranalytical tools) to be able to set up the correct configuration settings and queries that can capture and extract the correct data as per the services performance measurement frameworks. - Experienced in using Excel and Google Sheets to manipulate data.- Experienced in using Data Studio and PowerBI to visualize and share outputs that inform iterations to improve the user journey. - Work with agile teams across the VOA with initial focus on the Check, Challenge and Appeal service to use analytics to understandand improve their performance across the agile lifecycle for large or complex services. - Work as part of the service team to identify analytical requirements and relevant metrics, provide robust, quality assured analytics and interpret results to create compellingevidence-based and actionable data stories to share with stakeholders to drive decisions and inform the iterative design of the service. - Actively contribute to communities within HMRC and across government. Essential criteria: - Be proficient in a rangeof analytical tools - The post-holder is required to be vetted to SC security level Desirable criteria: - Experience in using Microsoft Office tools, including PowerBI - Experience in facilitating workshops - Experience in Google Analytics, Google Tag Manager,Data Studio, Excel/Google Sheets and Splunk, which are required for performance analytics. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexualorientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable adjustments to participate in the job application or interview process. Applicants should note that the startingsalary for those who are offered a position is the salary scale minimum (£40,175) for this grade. When lockdown restrictions ease, some regular travel to our VOACG Strategic Locations of Worthing, Bristol, Edinburgh & Manchester alongside other VOA & HMRCsites will be required. Office visits could be for the day or require overnight stays depending on the demands of the business. This will be on an ad hoc basis to be defined by you in the role and agreed with your line manager.Technical skillsWell assessyou against these technical skills during the selection process: Communicating analysis and insight Performance measurement Technical understanding Undertaking analysis and providing insight Benefits Flexible working options, season ticket loans and a greatholiday packageA Civil Service pensionProfessional development and training programmes and opportunities for continued developmentBeing part of a supportive community - we are a diverse, cross-disciplinary team with varied backgrounds across the private,voluntary and public sectorsA culture encouraging inclusion and diversity Team members that are moving offices as a result of the Locations Programme will be entitled to a Moves Adjustment Payment for three years where they incur additional costs. Thisis calculated based on the difference between the costs of travelling to and from the new and old office, over a weekly period. You will get more detail on this as part of targeted locations move communications. Find more about HMRC benefits in Your littleextras booklet for further information or visit Thinking of joining the Civil Service Things you need to knowSecuritySuccessful candidates must pass a disclosure and barring security check.Successful candidates must meet the security requirements before theycan be appointed. The level of security needed is security check . See our vetting charter .People working with government assets must complete basic personnel security standard checks.Selection process detailsThis vacancy is using Success Profiles , and willass