Senior It Analyst - 1965974

Job Description

Location: London, W1 - HybridRole: Senior IT AnalystSalary Up to £50,000 Plus excellent benefitsCompany InformationIT Managed Services Provider based in the heart of London. They specialise in delivering tailored IT solutions that integrate effortlessly into the environments and visions of their high-profile clients across media, communications, financial and professionalservice sectors as well as high net-worth individuals.Their industry differentiation stems from our unwavering dedication to excellence and personalised, white-glove service. Comprising a team of devoted professionals, they uphold core values of integrity, dedication, and utmost discretion.Salary and Benefits:·Salary is negotiable dependant on experience.·Hybrid – 2 days remote, 3 days on site·Bonus paid quarterly based on individual, team, and company performance.·Training budget·Funding for accreditations and certifications·25 days holiday plus bank holidays·Loyalty awards·Twice Yearly Salary reviews·Paid time to volunteer for charity work or take part in not-for-profit activities.The Role:As a Senior IT Analyst, you will be at the forefront of diagnosing and resolving IT incidents while ensuring technology functions optimally and merges seamlessly within the environment and vision of our elite clientele. You will pride yourself on providinga white-glove level of excellence in your daily support. This role requires a blend of technical expertise and client-facing finesse, providing remote and onsite support across central London.Key Duties and Responsibilities·Identify, investigate, and resolve Windows and Apple incidents using diagnostic techniques.·Perform scheduled maintenance to ensure system efficiency and reliability.·Contribute to the knowledge management process by meticulously logging all pertinent information for issue tracking and resolution enhancement.·Accurately document incident resolutions and support the development of knowledge base articles that benefit both clients and internal teams.·Collaborate with senior engineers to investigate and resolve complex network and infrastructure issues, while adhering to designated maintenance protocols.·Manage the receipt and preparation of IT equipment, including computers, printers, and network devices, ensuring readiness for deployment at client sites following asset management standards.·Adhere to change management protocols, ensuring all relevant documentation is updated to support ongoing system integrity and compliance.·Fulfil additional tasks or responsibilities as requested to support the teams objectives.Essential Experience & Qualifications Requirements·Experience in a customer-focused IT role, such as onsite desktop support, service desk, or technical support.·Expertise and strong understanding of Windows, Apple iOS and MacOS environments.·Strong knowledge of productivity suite administration including Office 365 and Google Workspace.·Basic knowledge of backup and restore procedures.·Mid-level knowledge of network and systems architecture.·JAMF or other MDM (Mobile Device Management) experience.·Cisco Meraki and SonicWall administration.·Experience with Halo PSA or similar helpdesk systems.Person Specification·Exceptional problem-solving abilities and decision-making skills.·Strong understanding of SLA and KPI metrics within a managed IT service provider framework.·Self-motivated with a desire to continually improve.·Driven to find solutions to customer issues under the guidance of senior team members.·Outstanding customer service skills.·Calm under pressure and capable of managing conflicting priorities.·Proficient in rapid learning and information assimilation.